Alexandro Herrmann Bauer
Telco Infrastructure Manager
Auckland Central,AUK
Summary
Dynamic and strategic telecommunications leader with 20+ years of experience driving innovation, operational excellence, and digital transformation in large-scale organisations. Proven expertise in leading cross-functional teams, optimising network infrastructure, and achieving significant cost reductions while enhancing customer satisfaction. Adept at aligning operations with business goals, ensuring regulatory compliance, and delivering measurable results.
Overview
28
28
years of professional experience
Work History
DIGITAL CONTENT & TECHNICAL OPERATIONS SPECIALIST
CLARKE & CLARKE GROUP
10.2024 - Current
- Oversee technical operations and digital marketing systems, ensuring seamless integration and efficient workflows across the organisation
- Gained valuable insights into the New Zealand market culture, business practices, and professional environment
NETWORK SOLUTIONS & OPERATIONS DIRECTOR
OI S/A
01.2021 - 12.2022
- Company Overview: One of Brazil's largest telecommunications companies, serving millions of residential and corporate clients
- Led end-to-end network operations, ensuring 99.9% uptime across Fiber, PSTN/VoIP, Broadband, Mobile, Pay TV, and Corporate Data services
- Oversaw 24/7 field and NOC operations, ensuring client satisfaction and network KPI performance
- Developed and implemented cutting-edge solutions to enhance CO value stream revenue and reduce operational costs while maintaining network quality and reliability
- Managed CAPEX and OPEX, optimising resource allocation and cost efficiency
- Led fibre planning, deployment, and installations in alignment with CO’s strategic plan
- Provided strategic insights to C-level executives for data-driven decision-making
- Drove cross-functional collaboration to resolve complex issues and align initiatives with business goals
- One of Brazil's largest telecommunications companies, serving millions of residential and corporate clients
B2B OPERATIONS DIRECTOR
OI S/A
01.2020 - 12.2021
- Company Overview: One of Brazil's largest telecommunications companies, serving millions of residential and corporate clients
- Led high-stakes operations for corporate and government clients, earning recognition as the top-performing operation in the country’s telecommunications sector by managing the Customer Service Operations Centre
- Ensured SLA compliance through proactive incident monitoring and regular follow-up on all projects and installations
- Streamlined provisioning processes, reducing time-to-market and operational costs through digitalisation and standardisation
- Executed large-scale projects such as Rock in Rio and Brazilian Elections, supporting sales and marketing goals
- One of Brazil's largest telecommunications companies, serving millions of residential and corporate clients
INFRASTRUCTURE DIRECTOR
OI S/A
01.2019 - 12.2020
- Company Overview: One of Brazil's largest telecommunications companies, serving millions of residential and corporate clients
- Managed the technical infrastructure, ensuring seamless operation and maintenance of critical systems, including Fiber Backbone – Access and Core, Mobile - Access and Core, PSTN Switches, Data Core – Routers and Switches, Transmission – SDH, PTN, POTN and WDM, Energy and Climatization, Data Centres, and Tower maintenance
- Oversaw a geographically dispersed team, including an in-house group of over 2,000 technicians, engineers, and senior managers
- One of Brazil's largest telecommunications companies, serving millions of residential and corporate clients
CUSTOMER SERVICE DIRECTOR
OI S/A
01.2018 - 12.2019
- Company Overview: One of Brazil's largest telecommunications companies, serving millions of residential and corporate clients
- Improved customer service operations for critical services (Data Corporate Services, ADSL, Pay TV, landlines, fibre), resulting in enhanced network performance and increased customer satisfaction
- Integrated S&OP processes, ensuring service delivery met production and customer expectations
- One of Brazil's largest telecommunications companies, serving millions of residential and corporate clients
Education
Master in Cyber Security and Digital Forensics -
Auckland University of Technology
Post Graduate Program in Cloud Computing -
University of Texas at Austin
Master in Business Administration - Business Management
Fundação Getulio Vargas
Bachelor’s in Business Administration - Systems Analysis
FARGS University
Skills
- Network Operations
- Infrastructure
- Autonomous Network Transformation
- Operations oversight
- Customer relations
- Exceptional interpersonal communication
- Leadership and team building
- Strategic planning
- P&L management
- Team leadership
- Risk management
- Budget allocation
- Team player
- Troubleshooting expertise
- Problem resolution
- Team oversight
- Team building
- Goal setting
Accomplishments
Directed a $3.5 billion spin-off, repositioning the organisation as an asset-light, client-centric enterprise to enhance agility and operational efficiency.
Led strategic S&OP planning as Head of Operations and Engineering, ensuring the seamless deployment of 150,000 Home Connections and 450,000 Home Passes per month in alignment with the company’s strategic objectives.
Achieved a 20-point NPS increase and generated $6 million in annual cost savings through strategic operational enhancements and automation initiatives.
Enhanced network availability to 99.93% and achieved over 96% SLA compliance for corporate clients. Reduced MTTR by 30% through process digitalization and operational efficiency improvements.
Languages
English
Fluent
Portuguese
Native
Personal Information
Visa Status: Open Work VISA
Key Competencies And Achievements
• Strategic Leadership: Directed a USD 3.5 billion spin-off process, transforming the organisation into an asset-light enterprise. Delivered a 20-point NPS improvement and $6 million in annual cost savings.
• Operational Excellence: Improved network availability from 99.89% to 99.93%, achieving over 96% SLA compliance for corporate clients. Reduced MTTR by 30% through process digitalisation.
• Telecommunications Expertise: Managed one of Brazil’s largest networks, overseeing 450,000 km of fibre and 2,286 municipalities. Supported over 30 million mobile and 10 million landline customers.
• B2B and B2C Operations: Led monthly teams delivering 450,000 Home Passed and 150,000 Home Connections, streamlined provisioning and operations, reducing costs by USD 4 million.
• Cybersecurity and Compliance: Integrated cybersecurity best practices, ensuring compliance with LGPD and GDPR standards while managing SOC operations.
• Project Management: Spearheaded large-scale events like Rock in Rio and Brazilian Elections, ensuring high availability and security.
Financial Acumen: Managed annual OPEX and CAPEX budgets exceeding USD 1 billion, driving cost efficiencies and resource optimisation.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
DIGITAL CONTENT & TECHNICAL OPERATIONS SPECIALIST
CLARKE & CLARKE GROUP
10.2024 - Current
NETWORK SOLUTIONS & OPERATIONS DIRECTOR
OI S/A
01.2021 - 12.2022
B2B OPERATIONS DIRECTOR
OI S/A
01.2020 - 12.2021
INFRASTRUCTURE DIRECTOR
OI S/A
01.2019 - 12.2020
CUSTOMER SERVICE DIRECTOR
OI S/A
01.2018 - 12.2019
Post Graduate Program in Cloud Computing -
University of Texas at Austin
Master in Business Administration - Business Management
Fundação Getulio Vargas
Bachelor’s in Business Administration - Systems Analysis
FARGS University
Master in Cyber Security and Digital Forensics -
Auckland University of Technology
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