Alexia Barbarouses

I returned back to New Zealand and started with ASB Bank, Hastings branch again.

During my time in finance, I have gained alot of knowledge which I am proud of and am confident I will be able to use these skills within any industry.

• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Worked closely with the AML Compliance team to ensure that all required actions were taken on identified suspicious transactions, contributing to a strong compliance culture within the organization.
• Skilled at working independently and collaboratively in a team environment.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Managed time efficiently in order to complete all tasks within deadlines.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Learned and adapted quickly to new technology and software applications.

I had the opportunity to transfer from ASB Hastings Branch to Commonwealth Bank, Australia to enhance my career. Learning more how the corporate world operates overseas, taking my knowledge from my learnings at ASB and putting them into play at CBA and completed consumer lending courses which enabled me to complete all consumer lending applications for residents in Australia. This enabled me to gain another skill set to take back to New Zealand. I was able to use my previous banking experience and enhance them even more by completing the following at CBA:

• Responded to customer requests for products, services, and company information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Maintained strict compliance with federal and state lending regulations, reducing potential legal risks.
• Assisted in the development of new lending products to better serve customer needs and preferences.
• Reviewed loan applications thoroughly to ensure accuracy and adherence to lending guidelines.

• Assisted customers with inquiries and product information to enhance satisfaction.
• Managed customer interactions through various channels, ensuring timely responses.
• Documented customer feedback and issues to improve service quality.
• Learned company policies and procedures to provide accurate assistance.
• Managed customer inquiries, ensuring timely and accurate resolution of issues.
• Developed strong relationships with corporate clients to enhance service delivery.
• Trained junior staff on customer service protocols and best practices for client engagement.
• Actively participated in community events as a representative of the bank, strengthening brand image locally.
• Analyzed complex financial statements to offer insightful advice on clients financial well-being and future strategies.
• Cash handling for branch and ensuring balancing is at zero everyday.