Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Alexia Ung

Christchurch

Summary

Dynamic Restaurant Manager with a proven track record at King of Snake, excelling in team management and customer engagement. Enhanced revenue through optimized table turnover and reduced staff turnover by fostering a positive culture. Passionate about customer satisfaction, I effectively trained staff to elevate service quality and efficiency.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Restaurant Manager

King of Snake
10.2022 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Cultivated strong team culture, organizing team-building activities that improved morale and teamwork.

Front of House Staff Member

Jaba Grill and Bar
08.2020 - 12.2021
  • Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
  • Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
  • Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.

Front of House Staff Member

Pad Thai Pan, EntX
02.2019 - 02.2020
  • Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
  • Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.


Front of House Staff Member

The Nook Eatery
02.2018 - 02.2019
  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.

Skills

  • Team management
  • Customer engagement
  • Staff management
  • Passion for customer satisfaction
  • Shift management
  • Organization and prioritization
  • Reservation handling
  • Employee schedule management

Certification

  • Current Duty Manager's License
  • Level 1 WSET Certified

Timeline

Restaurant Manager

King of Snake
10.2022 - Current

Front of House Staff Member

Jaba Grill and Bar
08.2020 - 12.2021

Front of House Staff Member

Pad Thai Pan, EntX
02.2019 - 02.2020

Front of House Staff Member

The Nook Eatery
02.2018 - 02.2019

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Alexia Ung