Alexis Benitez
Summary
I am an experienced IT person with passion for customer support and new technologies.
Overview
19
19
years of professional experience
Work History
Data & Sys Admin
Ministry of Health
01.2024 - 09.2024
- Ensuring performance and Clinical Operations
- Maintaining high standards of Data Quality
- Facilitate effective Change Management
- Provide training and ongoing support to staff
Data Analyst/Engineer
PikPok
11.2021 - 09.2023
- SQL: Redshift, Postgres and MySQL
- Python development:
- APIs: Apple, Zendesk, Tableau
- Data ETL: using Python, Excel, RegEx
- Data Scrapers: several websites
- Tableau Software
- Stakeholders weekly meetings
Python & Maths Teacher
Code Camp
02.2020 - 11.2021
- Python & Maths teacher all levels
- Scratch: animations and programming
- 20+ weekly students
Data Analyst
Xerox
07.2014 - 02.2020
- Extract data from the SQL bank database, transform data using Python modules
- Clean, format, segment and analyse the data for specific e-mail and SMS marketing campaigns
- Visualizations: using Excel and Tableau
- Performing A/B tests for campaigns
Information Security Team Leader
Accenture
05.2008 - 06.2014
- Troubleshoot Network incidents
- Team training scheduling
- Firewall and Load Balancers configuration
IT Support Specialist
IT Support Guys
07.2005 - 05.2008
- PC & Mac repair, backups, software installation
Education
Diploma on Data & Artificial Intelligence -
FutureSkills Academy
03.2025
Diploma on Business Management - Brand
Alpha Institute
04.2021
Systems Engineering -
Technological University
06.2006
Skills
- Python
- SQL
- Tableau
- HTML/JS/CSS
- Quantum programming
- Mathematics
- Customer Support
Timeline
Data & Sys Admin
Ministry of Health
01.2024 - 09.2024
Data Analyst/Engineer
PikPok
11.2021 - 09.2023
Python & Maths Teacher
Code Camp
02.2020 - 11.2021
Data Analyst
Xerox
07.2014 - 02.2020
Information Security Team Leader
Accenture
05.2008 - 06.2014
IT Support Specialist
IT Support Guys
07.2005 - 05.2008
Diploma on Business Management - Brand
Alpha Institute
Systems Engineering -
Technological University
Diploma on Data & Artificial Intelligence -
FutureSkills Academy