Alexis Waterhouse
Kaikohe
Summary
I have 22 years of part-time and full-time work experience that have consolidated excellent skills in written/email and oral communication, a sound knowledge of front-line customer service delivery, and competence in basic office administration. The skills gained have enhanced my capacity to think under pressure and deliver outcomes within expected time frames. I place high value on principles of trustworthiness, loyalty, and integrity. A self-starter committed to high professional standards, I can work independently or as a team member and relate well to people from all walks of life.
Overview
18
18
years of professional experience
Work History
Administration Receptionist
Oral Health Service Te Whatu Ora Te Tai Tokerau
2022.05 - Current
- Maintained detailed records and filing systems, ensuring easy access to vital information.
- Assisted with various administrative tasks, contributing to the overall smooth operation of the office.
- Improved communication between departments by regularly updating contact lists and facilitating interdepartmental correspondence.
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
- Enhanced team collaboration on projects through proficient use of project management tools and platforms.
Emergency First Responder
Hato Hone St John
2024.03 - Current
- Enhanced patient care by providing immediate medical attention and stabilizing critical conditions.
- Facilitated timely transportation of patients to hospitals for further treatment, improving access to advanced care options.
- Assisted with lifting and moving patients.
Secretary for Local Marae
Te Kohewhata Marae
2019.05 - Current
- Respond to emails and booking enquiries
- receipt entry and invoicing via Xero software
- Organising contractors
Dental Assistant
Oral Health Service Te Whatu Ora Te Tai Tokerau
2020.11 - 2022.05
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
Voting Place Manager
NZ General Elections
2020.08 - 2020.09
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
On Demand Content Technical Support
SKY Television
2011.03 - 2019.04
- Improved customer satisfaction by efficiently diagnosing and resolving technical issues.
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Enabled seamless software updates by guiding users through installation processes step-by-step over phone or email communications effectively.
Customer Service Representative
SKY Television
2006.09 - 2011.03
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cleaner
St John Kaikohe Station
2022.06 - Current
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
Education
TTH Cert. - Bridging course
University Of Waikato
Hamilton, Waikato2001
Skills
- Product knowledge
- Credit card processing
- Customer service
- Complaint resolution
- Technical support
- Exceptional communication skills
- Creative problem solver
- Quick learner
- Data entry
Personal Attributes
- Cares for Family
- Loyal
- Reliable
- Honest
- Hard Working
- Friendly
- Good sense of humour
References
Barbara Anderson
Team Coordinator
Te Whatu Ora ORAL Health Service Te Tai Tokerau
Barbara.Anderson@northlanddhb.org.nz
021 863884
Bianca Mokaraka
Operations Manager
Te Whatu Ora Oral Health Servcie Te Tai Tokerau
Bianca.Mokaraka@northlanddhb.org.nz
Timeline
Emergency First Responder
Hato Hone St John
2024.03 - Current
Cleaner
St John Kaikohe Station
2022.06 - Current
Administration Receptionist
Oral Health Service Te Whatu Ora Te Tai Tokerau
2022.05 - Current
Dental Assistant
Oral Health Service Te Whatu Ora Te Tai Tokerau
2020.11 - 2022.05
Voting Place Manager
NZ General Elections
2020.08 - 2020.09
Secretary for Local Marae
Te Kohewhata Marae
2019.05 - Current
On Demand Content Technical Support
SKY Television
2011.03 - 2019.04
Customer Service Representative
SKY Television
2006.09 - 2011.03
TTH Cert. - Bridging course
University Of Waikato
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