Summary
Overview
Work History
Education
Skills
Software
Timeline
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Alfie Bird

Receptionist
Hamilton

Summary

22-year-old male, born in the UK. Passionate for people, and it shows in both study and work. Prides themself heavily on character and work and holds it to the highest degree, always looking for ways to better themself and propel themself forwards. Love football, music and reading. In down time tries out local restaurants, goes to the gym, plays guitar and socialises. Thrives in high demand work places and loves to be busy working as part of a team and curating experiences for people. Worked in all front of house operations in the hotel from Reception, Valet, Conferencing and Food and Beverage picking up my Liquor license in the process. Hardworking, responsible and mature and love to work alongside people of the same mindset.

Overview

7
7
years of professional experience

Work History

Hotel Receptionist

Accor
Hamilton
03.2023 - Current
  • Streamlined check-in procedure by efficiently handling guest documents.
  • Improved customer satisfaction for providing timely assistance during stay.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Processed payments accurately, guaranteeing smooth transactions for guests.
  • Maintained security measures, protecting guest personal information and privacy.
  • Reduced wait times with high-speed processing of reservations.
  • Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
  • Ensured satisfactory guest experience by attending to their needs promptly and professionally.
  • Served food and drinks to guests, providing an exceptional dining experience.
  • Set up venues for successful events by arranging tables, chairs and decorations.
  • Provided courteous service to all guests enhancing their event experience.
  • Introduced innovative training tools to foster employee development.
  • Trained new staff to a high standard.
  • Promotion of Loyalty; is one of the top performers for loyalty promotion.

Labourer / Hammer Hand

Foster Construction
Hamilton
07.2018 - 03.2023
  • Followed instructions with strict attention to detail to perform assigned tasks under minimal supervision.
  • Loaded and unloaded building materials, aiding in maintaining orderly workspace.
  • Undertook additional training to broaden skillset and increase versatility on-site.
  • Maintained clean, safe working environments in line with site regulations, eliminating risks and accidents.
  • Managed day-to-day labour duties including heavy lifting, goods transportation and site maintenance.
  • Performed daily equipment checks ensuring machinery was always in good condition.

Education

NCEA Level 1,2,3 -

St Johns College
New Zealand
02.2015 - 11.2020

Bachelor of Science - Chemistry and Psychology

University Of Waikato
New Zealand
03.2021 - 10.2023

Post Graduate Diploma - Psychology

University Of Waikato
New Zealand
03.2025 -

License Controller Qualification (LCQ) - Sale & Supply of Alcohol Act 2012 NZ

Novotel
Hamilton, Waikato

Skills

Teamwork

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Software

Opera Cloud

Microsoft Office

Google Software

Timeline

Post Graduate Diploma - Psychology

University Of Waikato
03.2025 -

Hotel Receptionist

Accor
03.2023 - Current

Bachelor of Science - Chemistry and Psychology

University Of Waikato
03.2021 - 10.2023

Labourer / Hammer Hand

Foster Construction
07.2018 - 03.2023

NCEA Level 1,2,3 -

St Johns College
02.2015 - 11.2020

License Controller Qualification (LCQ) - Sale & Supply of Alcohol Act 2012 NZ

Novotel

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