ALFRED FAROUK
Auckland,Auckland
Summary
Service-oriented professional experienced in accessible transit, community support services, technical support, and multi-site retail leadership. Demonstrates effective communication and problem-solving abilities while supporting individuals with diverse needs in fast-paced environments. Employs a safety-first approach and strong leadership skills to enhance team performance and ensure high-quality service delivery.
Professional with strong foundation in emergency medical care, adept at rapid assessment and intervention. Proven track record in high-pressure situations, prioritizing effective communication and teamwork to achieve optimal patient outcomes. Recognized for adaptability and reliability, consistently meeting evolving needs of environment. Skilled in advanced life support, patient stabilization, and emergency response protocols.
Overview
2
2
Languages
1
1
Certification
16
16
years of professional experience
Work History
Paramedic
St John Ambulance
New Westminster
01.2022 - 01.2025
- Respond to emergency and non-emergency calls
- assess patients
- provide pre-hospital treatment within your licence and scope of practice
- transport patients safely to appropriate medical facilities
- communicate with patients, families, dispatch, and healthcare professionals
- document assessments and care
- maintain vehicles and equipment; and follow clinical protocols, safety procedures, and infection-control standards
General Manager of Operations
Telus Communications
Vancouver
03.2013 - 11.2021
- Managed staffing, customer experience, and sales execution across multiple TELUS franchise locations to enhance overall store success.
- Oversaw operational compliance and store performance, including inventory control, sales reporting, and merchandising standards, while fostering a customer-first culture and professional service delivery.
- Monitored operational compliance and store performance, including inventory control, sales reporting, and merchandising standards to maintain a customer-first culture.
- Coordinated multiple franchise locations to achieve operational efficiency.
- Directed daily operations, aligning staffing, scheduling, and workflow priorities with business goals.
- Managed department budgets, expenses, and resource allocation to support operational performance.
- Oversaw process improvements to increase efficiency, reduce delays, and strengthen service consistency.
Behavioural Interventionist
Arcus Community Resources
North Vancouver
04.2009 - 01.2013
- Supported children and adults with developmental disabilities and diverse support needs in a a structured care environment, fostering positive rapport that promoted independence, emotional regulation, and daily living skills.
- Supported children and adults with developmental disabilities and diverse support needs in a structured care environment, building positive rapport while promoting independence, emotional regulation, and daily living skills.
- Documented shift communications (logs, observations, incident reports, care notes), collaborating with team members and supervisors to ensure continuity of care and adherence to organizational policies.
Education
Associate of Applied Science - Primary Care Paramedic (PCP)
Justice Institute of British Columbia
New Westminster01-2023
Bachelor of Science - Clinical Child Psychology
University of British Comumbia
Vancouver03-1998
High School Diploma -
Centennial Secondary
Coquitlam06-1994
Skills
- Emergency Response Coordination: Proven leadership background managing large teams across multiple locations, providing training, guidance, performance support, and day-to-day operational direction
- Clinical Decision Making: Experience supporting customers with common service and equipment issues, troubleshooting step-by-step, documenting actions taken, and escalating when appropriate
- Patient Care Coordination: Skilled in coordinating daily workflows, prioritizing tasks, adapting to schedule changes, and ensuring reliable service delivery while meeting business expectations
- Safety compliance
- Emergency response
- Accurate documentation
- Service documentation
- Client support
- Conflict resolution
- Dependability
Certification
Unrestricted Class 4:
Permits driving vehicles with 11–25 passengers
including small buses, school buses, and HandyDART vans. This licence also covers all vehicles allowed under the restricted designation
- Pass a driver fitness medical examination to ensure you have no medical conditions affecting driving gov.bc.ca
- Have a clean driving record, with no recent convictions for impaired or dangerous driving, and limited pointable offences
Disclaimer
REFERENCES AVAILABLE UPON REQUEST
Personal Information
- Title: Recruitment Facilitator
- Driving License: Class 4 Driver’s License | 2023
Languages
Hindi
Full Professional
Punjabi
Native or Bilingual
Timeline
Paramedic
St John Ambulance
01.2022 - 01.2025
General Manager of Operations
Telus Communications
03.2013 - 11.2021
Behavioural Interventionist
Arcus Community Resources
04.2009 - 01.2013
Associate of Applied Science - Primary Care Paramedic (PCP)
Justice Institute of British Columbia
Bachelor of Science - Clinical Child Psychology
University of British Comumbia
High School Diploma -
Centennial Secondary