Alfred Han
Auckland,Schnapper Rock
Summary
Experienced Claims assist representative with demonstrated history of working with customer-oriented solutions in insurance background.
Consistently recognized within Claims department for experience, knowledge, genuine behaviour to help colleagues.
Overview
9
9
years of professional experience
Work History
Claims Assist Representative
AA Insurance
05.2021 - Current
- As first point of claims contact, identified & assessed customer's situation and provided resolution for urgent, emergent situations.
- Delivered customized resolution & negotiated in professional way towards satisfactory customer & business outcome for small claims.
- Effectively managed portfolio to process, complete claims in timely manner.
Customer Service Representative
AA Insurance
05.2018 - 05.2021
- Provided first level customer support to existing and new customers with multiple systems & database involved.
- Delivered Customized resolution towards requests & enquiries for customer satisfaction in timely manner
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Sales Representative
Morning Blinds & Curtains Limited
09.2016 - 05.2018
Actioned quote & negotiated price towards satisfactory outcome for customers & business.
- Liaised with quality control in both product and delivery.
- Increased sales revenue by identifying and targeting high-potential accounts.
Business Support Assistant
Mam's Bap Limited
12.2015 - 09.2016
- Actioned first level inventory management on daily bases.
- Interacted with external suppliers & stakeholders verbally and in writing, for orders & invoice provision
- Designed, launched & managed company website.
- Conducted basic office administration.
Education
Bachelor of Science - IT Service Science
Auckland University of Technology
Auckland, NZ11-2015
Skills
- Strong Customer service skills
- Complaint resolution & Negotiation
- Strong portfolio / project managements
- Data entry proficiency
- Solid Written & Verbal communicator
- Strong training support & presentation skills
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Japanese
Professional Working
My Passion
- Information & Computer technology
- Video Editing / Youtube
- Movies & Video games
- Human - AI interaction & interface design.
Words I live by
"Stay a while, you are so beautiful!"
- Goethe, in Faust
"Through passion, I gain strength. Through strength, I gain power. Through power, I gain Victory."
- Sith Code
In current role, I'm also part of:
- Knowledge update team: Identified, validated, liaised with different departments and stakeholders to update / maintain Knowledge pages are up to date regarding to any process changes or feedbacks.
- L&D Training support: "Buddying" with new representatives or members of other departments and provided support during "Nesting" when they are taking live calls. After new induction is over, provided training for further post-induction presentations, such as how to use / navigate Protect & when / how to handle activities.
- Duck Creek D1 Transformation project: Identified changes in Duck Creek system compared to Protect, understand how this could affect current claims / system process during co-existing period. Created update draft for Knowledge pages affected, New FAQ sheets for information roll-outs.
Accomplishments
AA Insurance 2024 Genuine Hero "Work as a Team"
Timeline
Claims Assist Representative
AA Insurance
05.2021 - Current
Customer Service Representative
AA Insurance
05.2018 - 05.2021
Sales Representative
Morning Blinds & Curtains Limited
09.2016 - 05.2018
Business Support Assistant
Mam's Bap Limited
12.2015 - 09.2016
Bachelor of Science - IT Service Science
Auckland University of Technology
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