Ali Raza
Lahore
Summary
Dynamic Mobile Repair Technician with a proven track record at Opretair, excelling in expert diagnostics and customer engagement. Achieved significant improvements in repair turnaround time and customer satisfaction through effective communication and advanced troubleshooting. Skilled in hardware repair and training, fostering a culture of excellence and teamwork.
Overview
21
21
years of professional experience
Work History
Mobile Repair Technician
Owner
Lahore Pakistan
01.2013 - Current
- Diagnosed and repaired mobile devices, ensuring optimal performance and customer satisfaction.
- Developed expertise in repairing diverse mobile devices, including smartphones, tablets, and wearables from various brands.
- Reduced repair turnaround time with streamlined workflow processes for increased productivity.
- Adhered to repair and maintenance guidelines set down for devices.
- Positively engaged with customers and maintained professional appearance as company representative.
- Replaced worn or broken parts on machines and equipment.
- Executed tasks within time and budget constraints.
- Detected and repaired machinery faults using electrical and manual testing methods.
- Safely and effectively handled wide range of cleaning products and solutions.
- Rewired and replaced faulty electrical components in equipment.
- Trained junior technicians on repair techniques and customer service best practices.
CRO+TABS Opretair
Employer
Chunian Pakistan
10.2006 - 03.2007
- Resolved customer inquiries through various communication channels, ensuring timely and accurate responses.
- Maintained comprehensive knowledge of products to provide effective support and recommendations to customers.
- Trained junior representatives on best practices, fostering a culture of teamwork and continuous improvement.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded proactively and positively to rapid change.
Data Entry Operator
Employer
Chunian Pakistan
08.2005 - 09.2006
- Entered and maintained high volumes of data with accuracy and attention to detail.
- Utilized Microsoft Excel to organize, analyze, and report data efficiently.
- Collaborated with cross-functional teams to support project data needs effectively.
- Managed and organized documents for data entry tasks.
- Created spreadsheets for more efficient recordkeeping.
- Updated and maintained customer information, documents and records.
- Analyzed current data records to provide detailed reports.
- Developed and implemented data entry operations.
- Utilized techniques for increasing data entry speed.
- Compiled, verified accuracy, and sorted information to prepare source data for computer entry.
- Conducted audits of existing data entry processes.
Education
High School Diploma -
Township Collage Lahore Pakistan
Lahore Pakistan 09-2010
No Degree -
Govt High School Chunian Pakistan
Chunian Pakistan 09-2002
Skills
- Charging port repair
- Screen repair
- Screen replacement
- Water damage repair
- Battery replacement
- Expert diagnostics
- Warranty processing
- Hardware repair
- Consumer training
- Data recovery
- Component replacement
- Data retention
- Software repair
- Mobile operating systems
- Audio system repair
- Advanced troubleshooting
- System updates
- Hardware upgrades
- Accessory installation
- Software installation
- Parts inventory
- Device unlocking
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 3 staff members.
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Mobile Repair Technician
Owner
01.2013 - Current
CRO+TABS Opretair
Employer
10.2006 - 03.2007
Data Entry Operator
Employer
08.2005 - 09.2006
High School Diploma -
Township Collage Lahore Pakistan
No Degree -
Govt High School Chunian Pakistan