Ali-Rinay Atkins

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Maintained regular and consistent attendance and punctuality.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

• Developed excellent communication skills by consulting with buyers, representatives, suppliers, distributors, and other branches to ensure all responsibilities were met
• Broadened my 7+ years' experience in customer service
• Was appointed the health and safety representative responsible for handling risk and hazard management, holding monthly meetings with all staff to ensure safety regulations were acknowledged and being upheld, as well as report on any issues they had experienced
• Successfully completed credit applications and was responsible for sensitive customer information
• Completed the regional weekly finance application report using Microsoft Excel
• Consistently achieved and exceeded my daily sales goals
• Received many top-rated net promoter scores for excellent customer service.
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
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• Consistently provided the highest level of customer service, earning numerous 10/10 customer service reviews from customers
• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
• Participated in ongoing training to stay updated on current products, promotions, and industry trends.

Contributed to a positive team environment through effective communication and collaboration with colleagues.

• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Controlled line and crowd with quick, efficient service.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

• Fast and efficient operation of the registers for checking customers out
• Accurately handled large amounts of money
• Responsible for the sale of Cigarettes and Alcohol
• Maintained excellent customer service and rapport with over 100 customers daily
• Handled complaints and enquiries providing solutions in a short time frame
• Created a friendly/positive work environment with coworkers
• Assisted with other departments, returning unwanted items and stocking shelves
• Responsible for the supervision and security of 6 Self-Checkout machines.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.