Alice Cottle
Lower Hutt,New Zealand
Summary
Dynamic and results-driven Sales, Operations, and Business Support Manager with a strong track record of optimizing operations, enhancing strategic alignment, and driving measurable success across leadership, systems, and compliance. Passionate about building high-performing teams and fostering a workplace culture that prioritizes engagement, motivation, and trust. A firm believer that clear and open communication serves as the foundation of organizational growth—empowering teams to excel in environments where collaboration, curiosity, and accountability fuel success.
Overview
18
18
years of professional experience
Work History
Business Support Manager & Operations Manager
Condor New Zealand Ltd
Wellington, New Zealand
03.2023 - Current
- As a member of the leadership team, I drive cross-functional operational excellence through systems implementation, compliance, process optimisation, and strategic business support using EOS principles.
- ISO Certification Success: Led the company to achieve ISO 45001 (OHS), ISO 9001 (Quality), and ISO 14001 (Environmental), establishing a fully compliant Integrated Management System from the ground up.
- System & Process Modernisation: Deployed Point of Rental (Syrinx) cloud-based system for inventory and service tracking. Rolled out Pipedrive CRM, MS365 SharePoint Portal, and Microsoft Teams to streamline collaboration, sales, and reporting. Built a Sales & Performance Dashboard for real-time business insights.
- Business Compliance & Risk Mitigation: Overhauled Condor NZ’s Terms of Trade, implemented hire-specific documentation, and established cost recovery processes for customer/supplier-related damages.
- Data Analytics & Reporting: Developed and supplied comprehensive reports and graphed data on capital sales, hire sales, inventory trends, and revenue forecasts, supporting directors, shareholders, and leadership teams for short-term and long-term business planning.
- OHS Transformation: Introduced Site App Pro and structured toolbox talks; embedded a strong health & safety culture, resulting in improved engagement and reduced incidents.
- EOS Integration & Leadership: Co-led the EOS framework including Vision Traction Organiser (VTO), Level 10 Meetings, IDS framework, and Scorecards for strategic clarity and accountability.
- Lead company-wide operational and compliance frameworks across ISO, OHS, quality, and environmental standards.
- Oversee business systems including MS365, Point of Rental, Pipedrive, Unleashed, Xero, Site App Pro. Write user guides, provide training and troubleshooting for all staff.
- Conduct audits, develop reporting tools, and manage strategic documentation for decision-making.
- Coordinate nationwide logistics, inventory control, capital stock and equipment maintenance.
- Champion environmental sustainability practices and risk management planning.
- Develop and manage company dashboards, training portals, and digital toolkits to drive performance.
- Build Supplier relationships and trade negotiations.
- Facility and IT/Telco service management across main office and branches.
- Sales, Operations and Office Administration tasks, and support, as required.
National Sales Administration Team Leader
CablePrice (NZ) Ltd
Wellington, New Zealand
12.2021 - 03.2023
- Created and led a high-performing central sales administration team, this included, recruitment, training, timesheets, KPIs, and managing workflow efficiency across multiple departments, nationwide.
- Implemented process improvements, optimising order tracking, invoicing, and customer relationship management.
- Enhanced financial and operational reporting, providing structured forecasting insights for leadership teams.
- Managed ERP system functionality, ensuring accurate inventory tracking and customer engagement.
- Lead and managed nationwide stocktake operations, ensuring 100% inventory accuracy for machinery and vehicles and associated accessory items.
System Management Expert – MS Dynamics D365
CablePrice (NZ) Ltd
Wellington, New Zealand
05.2018 - 03.2023
- Troubleshot user errors and system bugs related to sales, inventory, purchase and work order workflows, ensuring seamless operations.
- Designed quick access “Workspaces” for key tasks, reports, and tracking, improving efficiency for end users.
- Implemented a multi-level “Workflow Approval” matrix for purchase orders, streamlining submission and approval processes.
- Conducted system evaluations to identify technical solutions that enhanced CPL and staff performance, driving long-term improvements.
- Developed permanent reporting structures, collaborating with users to generate standardised and automated reports.
- Provided staff training on system functionalities, ensuring optimal utilisation across departments.
- Tested and validated system upgrades, confirming new releases met business requirements and improved efficiency.
Vehicle Shipping Coordinator
CablePrice (NZ) Ltd
Wellington, New Zealand
05.2018 - 12.2021
- Managed end-to-end logistics, inventory, and data coordination for nationwide vehicle and machinery operations. Supported financial accuracy, stock integrity, and operational efficiency through ERP (MS Dynamics D365) and logistics oversight.
- Coordinated nationwide shipping and logistics of Hitachi, Bell, McCloskey, Mercedes, Freightliner, and Fuso vehicles and machinery.
- Managed inventory across 13 branches and external storage providers, achieving 100% audited stock accuracy in biannual stocktakes.
- Created item codes, BOMs, and configurations to ensure accurate sales and inventory data in D365.
- Created and successfully implemented Product Receival Process nationwide using QR-coded Receival Reports and digital tracking tools to improve fault reporting and transport damage resolution.
- Negotiated freight rates and shipping routes, delivering cost savings.
- Forecasted and reported landed costs, provided weekly inventory and sales insights to senior leadership.
- Collaborated across departments to ensure timely product movement, compliance, and customer satisfaction.
Central Processing Coordinator
CablePrice (NZ) Ltd
Wellington, New Zealand
09.2015 - 05.2018
- Oversaw sales administration, logistics, and transport management for construction and forestry machinery. Order Entry, Invoice, Work order reconciliations, Accounts receivable and Accounts Payable support, Budget and Forecast reporting support.
- Created SharePoint dashboards for real-time inventory tracking, increasing team accessibility.
- Developed cashflow forecasts and shipment reports, enabling better financial planning.
Customer Service & Logistics Coordinator
Kauri NZ Ltd
Wellington, New Zealand
02.2014 - 05.2015
Logistics Coordinator
BSH Home Appliances Pty Ltd
Auckland, New Zealand
06.2012 - 02.2014
Returns & Credit Control Officer
BSH Home Appliances Pty Ltd
Melbourne, Australia
02.2010 - 06.2012
Serviced Apartments Administration
Quinovic
Wellington, New Zealand
01.2009 - 01.2010
Office Administration
Line 2 Line
Wellington, New Zealand
01.2007 - 01.2009
Education
Business Management -
Massey University
Skills
- Business sales, operations, and strategic leadership, including EOS leadership tools
- Integrated management system optimization
- System management for enterprise resource planning (ERP) systems and technical solutions Syrinx, Point of Rental, and Dynamics D365
- Customer relationship management
- Logistics coordination and international supply chain management
- Sales forecasting, data analytics, and reporting
- Business planning
- Occupational Health and Safety (OHS) Leadership
- Compliance of ISO Certifications ISO 45001, ISO 9001, ISO 14001
- Staff training and development
- Project management
- Sales administration and workflow optimization
Leadership And Professional Engagement
- EOS Principles Implementation – Strategic Planning, Performance Scorecards
- Risk & Compliance Oversight – Occupational Health & Safety, Environmental Management
- Cross-Functional Collaboration – Aligning operational strategies across departments
Technology And Systems Expertise
- ERP & Inventory Management: Syrinx - Point of Rental, Unleashed, MS Dynamics D365, SAP, Navision
- CRM Platforms: Pipedrive, Goldmine
- Business Optimisation: Xero, MS365 Suite (Excel, Word, Outlook, Teams, Planner, SharePoint, Forms), Site App Pro, Adobe
- Data Analytics & Reporting: Excel (Dashboards & Forecasting), Smartsheet
References
References available upon request.
Timeline
Business Support Manager & Operations Manager
Condor New Zealand Ltd
03.2023 - Current
National Sales Administration Team Leader
CablePrice (NZ) Ltd
12.2021 - 03.2023
System Management Expert – MS Dynamics D365
CablePrice (NZ) Ltd
05.2018 - 03.2023
Vehicle Shipping Coordinator
CablePrice (NZ) Ltd
05.2018 - 12.2021
Central Processing Coordinator
CablePrice (NZ) Ltd
09.2015 - 05.2018
Customer Service & Logistics Coordinator
Kauri NZ Ltd
02.2014 - 05.2015
Logistics Coordinator
BSH Home Appliances Pty Ltd
06.2012 - 02.2014
Returns & Credit Control Officer
BSH Home Appliances Pty Ltd
02.2010 - 06.2012
Serviced Apartments Administration
Quinovic
01.2009 - 01.2010
Office Administration
Line 2 Line
01.2007 - 01.2009
Business Management -
Massey University
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