Alice Dolbel
Auckland,Auckland
Summary
Capable Medical Secretary adept at handling all medical administrative needs for busy Oral Surgery and Endodontic practice. Knowledgeable about managing charts, forms and payments. Well-organized and proactive with good judgment and multitasking skills.
Overview
7
7
years of professional experience
Work History
Medical Secretary/Receptionist
Westlake Dental Specialist
03.2022 - Current
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally
- Supported office staff and operational requirements with administrative tasks. Built successful internal and external relationships.
- Efficient in Microsoft suite (Excel, Word, Outlook, Teams, PowerPoint
- Extremely busy practice with a fast pace 4 different specialist
- Privacy officer
Retail Sales Assistant
Kmart Albany
10.2018 - 03.2022
- Interacted with customers, providing information and top-notch customer service
- Determining needs and advising customers on purchases
- Used POS system to complete sales and process customer transactions
- Escorted customers to appropriate merchandise
- Explained promotions and offered details to customers to increase awareness and boost sales
- Shelved and stocked products in appropriate locations
- Resolved customer issues using listening skills, professional attitude, and problem-solving techniques
- Handled cash and credit transactions, giving correct change and processing orders
- Assisted with loading and unloading trucks to receive merchandise
- Upheld company standards for brand and merchandise presentation
- Minimized loss by watching for and recognizing security risks and active theft
- Quickly connected with each customer to offer assistance and promote products
- Located out-of-stock items for customers with other store locations.
Waitress
Lone Star
02.2018 - 10.2018
- Transported food products, cleaned tables and counters, and stocked dining room supplies
- Communicated customers' menu choices and special requests to kitchen staff to minimize errors
- Upheld high sanitation and safety standards while delivering and serving food
- Entered orders, delivered food and beverages, and processed payments
- Picked up trash and removed spills promptly to keep the dining area fresh and inviting
- Answered phones and took phone orders for customer pick up or delivery
- Took orders, made drinks, served food, and provided refills for guests.
Education
Rangitoto College
Auckland NZ 11.2019
Skills
- Product knowledge
- Teamwork and leadership
- Attention to detail
- Superior problem solving and initiative
- Relationship building and communication
- Time management
- Medical Terminology
- Clinical Support
- Customer Service
- Insurance/ACC lodging, Privacy officer
Pilates, Food, Animals
In my spare time im usually booking a pilates class or eating some delcious food!
Timeline
Medical Secretary/Receptionist
Westlake Dental Specialist
03.2022 - Current
Retail Sales Assistant
Kmart Albany
10.2018 - 03.2022
Waitress
Lone Star
02.2018 - 10.2018
Rangitoto College
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