Alice Eseyin
23 Murray Street. Gate Pa. Tauranga,New Zealand
Summary
Dedicated and results-oriented Medical Secretary/Receptionist with over 5 years of experience in the healthcare industry. Skilled in delivering exceptional customer experiences by actively listening, understanding needs, and providing timely and effective solutions. Adept at handling high-pressure situations with a customer-centered approach. Maintains smooth office operations and patient flows. Detail-oriented approach to organizing files, scheduling appointments and assisting patients. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
6
6
years of professional experience
1
1
Certification
Work History
MEDICAL SECRETARY/RECEPTIONIST
NAKOWA HOSPITAL
JIGAWA, NIGERIA
01.2018 - 01.2023
- Resolve customer complaints and ensure calls are handled in a professional and prompt manner
- Contributed to the company's highest quarterly customer satisfaction rate
- Consistently earned above average on-call quality evaluations
- Train and assist entry-level customer service officers by helping them improve their listening skills, communication, and multitasking abilities
- Assisted customers with service complaints
- Maintained up-to-date knowledge of company policies regarding payments, returns, and exchanges
- Upheld all privacy and security requirements established by customer regulatory agencies.
YOUTH WORKER
NATIONAL YOUTH SERVICE (NYSC)
01.2017 - 01.2018
- Taught life skills and coping mechanisms to the residential population
- Bonded with youth in an empathic, caring environment to reduce trauma and emotional distress
- Organised outings for enrichment and societal reintroduction
- Coordinated family visits, medical appointments, and therapy sessions for youth residents
- Reported to case managers and directors about day-to-day interactions and specific target population.
Education
CERTIFICATE IN MEDICAL RECEPTION -
01.2024
CERTIFICATE IN MEDICAL TERMINOLOGY -
01.2024
CERTIFICATE IN MEDICAL TRANSCRIPTION -
01.2024
MASTER IN DEVELOPMENT ECONOMICS -
BACHELOR DEGREE IN ECONOMICS -
DIPLOMA IN BANKING AND FINANCE -
PROFESSIONAL DIPLOMA IN MASS COMMUNICATION -
SENIOR SECONDARY SCHOOL LEAVING CERTIFICATE -
FIRST SCHOOL LEAVING CERTIFICATE -
Skills
- Excellent communication and organisational skills
- Customer service skills
- Microsoft Office skills
- Hard working and reliable
- Highly creative and self-motivated
- Leadership and Management skills
- Patient Scheduling Proficiency
- HIPAA Compliance Understanding
- Adaptable to change
- Time management mastery
- Payment Collection
- Critical thinking abilities
- Medical Records Management
- Conflict resolution techniques
- Medical terminology expertise
- Data Entry
- Medical Billing
- Computer Proficiency
- Collaboration and Teamwork
- Adaptable and Flexible
- Medical Records Maintenance
- Professional Demeanor
Languages
Fluent in English language
References
Referees are available on request.
Certification
- Advance Certificate in Medical Secretary (The Career Academy Australia)
Languages
English
Professional
References
References available upon request.
Timeline
MEDICAL SECRETARY/RECEPTIONIST
NAKOWA HOSPITAL
01.2018 - 01.2023
YOUTH WORKER
NATIONAL YOUTH SERVICE (NYSC)
01.2017 - 01.2018
CERTIFICATE IN MEDICAL RECEPTION -
CERTIFICATE IN MEDICAL TERMINOLOGY -
CERTIFICATE IN MEDICAL TRANSCRIPTION -
MASTER IN DEVELOPMENT ECONOMICS -
BACHELOR DEGREE IN ECONOMICS -
DIPLOMA IN BANKING AND FINANCE -
PROFESSIONAL DIPLOMA IN MASS COMMUNICATION -
SENIOR SECONDARY SCHOOL LEAVING CERTIFICATE -
FIRST SCHOOL LEAVING CERTIFICATE -
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