Alice Graham

Qizzle is a nation-wide educational recourse supplier to schools and businesses

• Retained excellent client satisfaction ratings through outstanding service delivery.
• Closing deals between $1,000 - $45,000
• Utilized CRM software to manage customer accounts and track performance metrics. (Hubspot and Exo Business)
• Managed customer accounts to secure customer satisfaction and repeat business.
• Developed and implemented sales strategies to increase profits.
• Developed and maintained comprehensive understanding of products, services and competitors to enhance sales
• Used customer insights to develop innovative sales strategies to increase sales.
• Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
• Generated new leads
• Negotiated contracts with clients and developed relationships
• Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
• Built and strengthened long-lasting client relationships

• Worked as a merchandiser for Watties to grow my knowledge and learn new skills within the FMCG industry
• I learnt so much already regarding product knowledge and how to effectively and efficiently look after specific products across various supermarkets.
• Removed damaged, out-of-code, not-in-set and discontinued items from displays.
• Updated pricing and signage to complete product displays and educate customers.
• Inspected merchandise for quality and arranged proper display location on floor.
• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Answered customer questions regarding store merchandise, department information, and pricing.
• Collaborated with store managers to devise store layouts and establish aesthetic appeal.

• I completed 1 season as part of the Cookie Time Christmas Cookie campaign in New Zealand
• This job involved high levels of motivation and attention to detail as it is commission based only
• Working 7 days a week for 10 weeks was a great test for me. It taught me useful skills including time management and independence.
• Interacted well with customers to build connections and nurture relationships.
• Promoted business via social media to generate leads and maximize brand identity.
• Traveled by foot or automobile to deliver or sell merchandise or services.
• Learned and implemented consultative selling skills to identify opportunities, overcome objections and close sales.

• I was assisting with the organisation of events such as the Le Race Marathon, Christchurch Marathon and the Saint Clair Marathon
• I was doing jobs just as setting up, registration, helping at the start/finish line and also managing the prize giving at the events, This was a job that helped me learn the inside operations to an event and help develop my people skills, time management and efficiency when it comes to making things happen.
• Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.
• Handled clients' deposits and payments with organized approach and good recordkeeping abilities.
• Engaged safety devices and monitored attraction during operation to reduce safety risks.
• Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
• Set up promotional displays and equipment for special events and activities.

• For 2 summers I was working up in Blenheim, working in the vineyards at Cloudy Bay. this is one of New Zealalands finest wine companies
• ]The first summer I was doing tasks such as young vine training, irrigation and other manual labour jobs across the different vineyards
• The next summer I was in a tractor and learning new skills and how to operate different types of heavy machinery
• Jobs including mowing, leaf plucking and assisting with putting the nets out to prepare for the annual harvest and adhering to strict health and safety industry protocols.
• Kept vineyard facilities and equipment in good working order for ongoing operations.
• Used large tractors to cut and maintain land according to job specifications, consistently meeting deadlines with quick, accurate work.