Summary
Overview
Work History
Education
Skills
Affiliations
Hobbies
Languages
Timeline
Generic

Alice Henare

Auckland,AUK

Summary

. Hardworking and enthusiastic ,trained in every facet of successful work. Stays on top of current and expected demands, quickly realigning tasks to handle needs. Dedicated to first-rate communication and team success. Hardworking Kitchen Assistant well-versed in food preparation techniques and inventory management to maintain consistent stock of needed supplies. Shoulders multiple kitchen tasks in support of cooks and servers. Thrives in busy environments. Talented Catering Staff member eagerly sets up and assembles food and supplies at full-service events to satisfy guests. Over 14 years of friendly and professional serving experience at buffet luncheons, black-tie dinners and receptions. Serves full-course meals in seated and buffet dining styles Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

21
21
years of professional experience

Work History

Catering Assistant

Cater Plus
01.2024 - Current
  • Provided friendly, courteous service to create memorable moments for guests.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Collaborated with team members to execute seamless catering events for clients.
  • Coordinated closely with other staff members during events for smooth service delivery.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Maintained strict adherence to food safety guidelines, preventing any potential health risks or violations.
  • Offered excellent customer service, addressing client concerns promptly and professionally.
  • Maintained professional demeanor under pressure during high-stress situations, contributing to overall success of catered events.
  • Created visually appealing buffet displays that attracted positive attention from event attendees.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Assisted in resolving any unforeseen issues that arose during events, mitigating negative impacts on client experience.
  • Assisted in the preparation and presentation of food, ensuring high-quality standards were maintained.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Set up and broke down event spaces efficiently, ensuring timely completion of tasks while minimizing disruption to guests.
  • Oversaw catering orders to verify accuracy and completeness.
  • Developed customized menus for clients based on dietary needs and preferences, resulting in positive feedback.
  • Implemented creative solutions for managing space constraints at various event locations, maximizing efficiency and guest satisfaction.
  • Managed inventory and supplies, ensuring adequate stock levels for successful event execution.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Trained new Catering Assistants on company policies and procedures, fostering a cohesive team environment.
  • Optimized food presentation to make dishes more appealing, positively impacting guest feedback.
  • Facilitated smooth operation of catering events by promptly addressing and resolving any issues that arose.
  • Played key role in sustaining high levels of cleanliness, passing all health inspections with commendable remarks.
  • Prepared diverse menus to meet various dietary needs, ensuring guest satisfaction.
  • Assisted in training new staff, ensuring they met company's standards for excellence in service.
  • Improved team performance with effective communication during high-volume events.
  • Contributed to positive work environment by offering support and assistance to colleagues during peak times.
  • Managed inventory to prevent shortages and eliminate waste, contributing to cost control.
  • Supported chef in recipe testing, helping to innovate and improve catering menu offerings.
  • Cleaned and maintained work areas, equipment and utensils.
  • Assisted in setting up and breaking down kitchen stations.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Pushed, pulled and transported large loads and objects.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Monitored food temperature, discarding items not stored correctly.
  • Trained new staff on food preparation and safety procedures.
  • Stocked and rotated food items according to expiration dates.
  • Operated food slicers, grinders and chopper in accordance with safety guidelines.

F&B Manager

Teegs
02.2023 - Current
  • Contributed to long-term business growth strategies through meticulous competitor analysis, market research initiatives, and regular reviews of operational effectiveness.
  • Evaluated customer feedback data to identify areas for improvement in product offerings or service delivery methods.
  • Maintained a comprehensive knowledge of industry trends in order to adapt business practices accordingly for continued success in the market.
  • Exceeded revenue targets consistently by implementing cost-control measures without compromising quality or guest experience levels.
  • Collaborated with chefs to develop innovative menus that catered to diverse clientele tastes and preferences.
  • Implemented quality control measures to maintain high standards of food preparation and presentation.
  • Ensured a safe working environment by enforcing strict adherence to health, safety, and sanitation regulations.
  • Reduced labor costs while maintaining exceptional service standards by effectively managing employee schedules and shift assignments.
  • Oversaw all aspects of event planning, including menu creation, staffing, setup, and teardown for successful execution.
  • Developed strong communication channels between front-of-house and back-of-house teams for seamless service delivery.
  • Streamlined operations by optimizing inventory management and reducing food waste.
  • Promoted brand awareness through community outreach efforts, partnerships with local businesses, and social media marketing strategies.
  • Managed financial aspects of the F&B department, ensuring budget compliance and profitability.
  • Enhanced team performance through effective staff training and development programs.
  • Increased revenue with targeted promotions, special events, and upselling techniques.
  • Fostered positive relationships with vendors, negotiating contracts for optimal pricing on products and services.
  • Responded to customer complaints, addressing concerns, and distress with amicable interactions.
  • Resolved customer complaints involving food or beverage quality and service.
  • Maintained highest standards for beverage quality and service.
  • Developed ongoing training initiative to improve beverage knowledge of serving employees.
  • Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
  • Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
  • Conducted hands-on training for equipment, demonstrating proper technique and safety protocols.
  • Managed bar and wait staff and directed hiring program.
  • Verified staff compliance with accepted food and drink safety regulations, suggesting remedial training where necessary.
  • Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
  • Adhered to corporate efficiency and profitability goals for beverage purchasing and distribution.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.

Administration

Te Kamaka Matauranga Kohanga Reo
02.2014 - 07.2023
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Drafted and distributed invoices for outstanding payments.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Created, prepared, and delivered reports to various departments.
  • Managed complex scheduling tasks, ensuring that deadlines were met consistently.
  • Processed purchase orders, service contracts and financial reports.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
  • Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
  • Managed team petty cash, purchase orders and account transactions.
  • Managed daily payment processing and drafted related financial documents.
  • Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
  • Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
  • Maintained personnel records and updated internal databases to support document management.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Managed data and correspondence to secure information across complex landscapes of organizational departments.
  • Trained and supervised employees on office policies and procedures.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Proofread and edited documents for accuracy and grammar.
  • Completed daily logs for management review.
  • Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Served as corporate liaison for finance, IT, and marketing departments.

Caregiver

Star Jam Org
02.2016 - 02.2018
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.

Elderly Caregiver Volunteer

Nathan Homestead
05.2014 - 02.2015
  • Established trusting relationships with elderly clients, ensuring their emotional needs were met alongside physical care.
  • Contributed to increased overall happiness among elderly clients by fostering a positive atmosphere within the care giving environment.
  • Alleviated feelings of isolation among elderly clients by encouraging social interaction both within the facility and with outside community groups events.
  • Provided mental stimulation for dementia patients through engaging activities designed to slow cognitive decline.
  • Enhanced elderly residents'' well-being by providing compassionate care and companionship.
  • Promoted physical wellness among residents by assisting in exercise programs specifically designed for older adults.
  • Monitored the health status of elderly clients through routine check-ups, promptly addressing any concerns or issues that arose.
  • Administered medication accurately and timely according to prescribed schedules, ensuring proper dosage and adherence to guidelines.
  • Participated in ongoing training opportunities to stay current on best practices for eldercare provision, leading to improved service quality for clients served.
  • Supported seniors in maintaining their independence by facilitating participation in various activities and social events.
  • Improved seniors'' quality of life by assisting with daily tasks, such as bathing, dressing, and meal preparation.
  • Provided transportation assistance for elderly residents, ensuring they attended medical appointments or other necessary outings safely and punctually.
  • Maintained detailed records of client progress, updating healthcare providers on changes in condition or needs as required.

Restaurant Manager

McDonald's Restaurant
11.2007 - 05.2014
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
  • Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Increased sales during off-peak hours by creating and promoting special offers.
  • Strengthened restaurant reputation with launch of innovative marketing campaigns.
  • Boosted customer satisfaction, introducing customer feedback system to address and rectify concerns promptly.
  • Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
  • Enhanced team performance by leading weekly training sessions focused on customer service excellence and menu knowledge.
  • Fostered positive work environment, leading to decrease in staff turnover.
  • Negotiated with suppliers to secure better pricing, improving restaurant's profit margins.
  • Improved operational efficiency by implementing more effective table management system.
  • Maintained meticulous financial records, enabling accurate budgeting and financial planning.
  • Implemented cost-saving strategies, reducing waste through meticulous inventory management.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maximized quality assurance by completing frequent line checks.
  • Developed unique events and special promotions to drive sales.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.

Bakery Assistant

New World
03.2003 - 09.2007
  • Washed dishes and sanitized prep area at end of each shift.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Decorated baked goods and designed visually appealing displays of finished products.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Upheld cleanliness standards within the bakery area, ensuring a safe and sanitary workspace for food preparation.
  • Operated commercial kitchen equipment and tools.
  • Maintained high-quality standards by following proper baking techniques and adhering to strict hygiene guidelines.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Assisted in increasing bakery sales through effective product merchandising and displaying attractive, fresh baked goods.
  • Assisted in reducing waste by accurately measuring ingredients during preparation and utilizing leftover dough for new creations.
  • Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
  • Lifted and moved items weighing over [Number] pounds using proper lifting techniques.
  • Strengthened relationships with customers through attentive service, active listening, and thoughtful recommendations based on individual preferences.
  • Supported the bakery''s reputation for quality by consistently producing visually appealing and delicious baked goods that met or exceeded customer expectations.
  • Assisted management in minimizing overhead costs by effectively managing resources, avoiding overproduction of products, and minimizing waste.
  • Supported efficient operations by maintaining accurate inventory levels and promptly restocking supplies.
  • Maintained tidy and organised work area to comply with cleanliness standards.
  • Measured and mixed ingredients accurately to assist in baking process.
  • Checked expiration dates and rotated products to verify freshness and avoid spoilage.
  • Inspected goods to establish accurate pricing and labelling.
  • Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
  • Used utensils and equipment to portion, wrap and display bakery items.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Brewed coffee and tea and changed out drink station syrups.
  • Observed customer purchases in line and differentiated between standard portions.
  • Prepared salads, soups and sandwiches for customers.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

High School Diploma -

Taipa Area School
Taipa, NZ
11.2000

Skills

  • Reliability and punctuality
  • Team Management
  • Food Safety
  • Safe Food Handling
  • Quality Assurance
  • Bar tending

Affiliations

  • Manurewa Marlins
  • Cook Island Incorporation
  • Te Taitonga Kapahaka Group
  • Muriwhenua Kapahaka Group

Hobbies

Playing instruments with my Children. 

Managed 5 League Teams

U15 Raukawa ki Tamaki 

U15 Manurewa Marlins

U15 Haukere 

U14 Soliders 

U14 Auckland Maori

Languages

Maori
Native or Bilingual
English
Native or Bilingual
Cook Island
Professional Working

Timeline

Catering Assistant

Cater Plus
01.2024 - Current

F&B Manager

Teegs
02.2023 - Current

Caregiver

Star Jam Org
02.2016 - 02.2018

Elderly Caregiver Volunteer

Nathan Homestead
05.2014 - 02.2015

Administration

Te Kamaka Matauranga Kohanga Reo
02.2014 - 07.2023

Restaurant Manager

McDonald's Restaurant
11.2007 - 05.2014

Bakery Assistant

New World
03.2003 - 09.2007

High School Diploma -

Taipa Area School

Similar Profiles

CREATE PROFILE
Alice Henare