Alice Hudson
Christchurch,Phillipstown
Summary
Detail-oriented team player with previous Retail Experience, including charity shops. Enjoys prioritising consistent provision of outstanding Customer Service. Values kindness, common sense and clear communication. A solutions-focused, creative and adaptable cat lover with a perfectionist streak.
Overview
4
4
years of professional experience
Work History
Op Shop Volunteer
ST JOHN
06.2021 - Current
- Volunteered part-time at St John's newest Christchurch store in customer-facing role
- Effectively operated cash registers, providing friendly & helpful customer service
- Developed rapport with customers promoting positive impression of business
- Answered customer questions and helped them locate merchandise, promoted key items
- Assisted store manager with stock rotation, pricing & product displays
- Helped maintain tidy, organised store environment for customers and ensured COVID cleaning standards met
- Worked systematically as part of team to get new stock to shop front ready for sale, contributing to meeting and exceeding sales targets
Shop Volunteer
CATS PROTECTION SOCIETY (UK)
02.2019 - 02.2021
- Used POS system to process sales, returns, gift card & loyalty card purchases in busy boutique-style charity store
- Built rapport with customers, assisting with selections & recommending complementary purchases to increase revenue
- Organized store merchandise racks and window displays, promoting and maintaining visually appealing environment
- Helped with sorting & pricing of donations, inspecting all clothing for defects & steam cleaning items
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Monitored customers for signs of security concerns and escalated issues to management
Education
Bachelor of Arts - History & Communications
University of Canterbury
Christchurch, NZPost Graduate Diploma in Journalism (Grad. Dip. J) -
University of Canterbury
Christchurch, NZSkills
- Specific "Op-Shop" Experience
- Creative & Adaptable
- Effective Multi-tasker
- Fast-learner
- A "can-do" attitude
- Customer Service
- Uses Initiative
- Able to prioritise
- Friendly & kind
- An honest communicator
- Good eye for detail
- Window & Product displays
Timeline
Op Shop Volunteer
ST JOHN
06.2021 - Current
Shop Volunteer
CATS PROTECTION SOCIETY (UK)
02.2019 - 02.2021
Bachelor of Arts - History & Communications
University of Canterbury
Post Graduate Diploma in Journalism (Grad. Dip. J) -
University of Canterbury
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