Alice Hudson
Christchurch,Phillipstown
Summary
Detail-oriented team player with previous Retail Experience, including charity shops. Enjoys prioritising consistent provision of outstanding Customer Service. Values kindness, common sense and clear communication. A solutions-focused, creative and adaptable cat lover with a perfectionist streak.
Overview
4
4
years of professional experience
Work History
Op Shop Volunteer
ST JOHN
Christchurch, NZ
06.2021 - Current
- Volunteered part-time at St John's newest Christchurch store in customer-facing role
- Effectively operated cash registers, providing friendly & helpful customer service
- Developed rapport with customers promoting positive impression of business
- Answered customer questions and helped them locate merchandise, promoted key items
- Assisted store manager with stock rotation, pricing & product displays
- Helped maintain tidy, organised store environment for customers and ensured COVID cleaning standards met
- Worked systematically as part of team to get new stock to shop front ready for sale, contributing to meeting and exceeding sales targets
Shop Volunteer
CATS PROTECTION SOCIETY (UK)
London, UK
02.2019 - 02.2021
- Used POS system to process sales, returns, gift card & loyalty card purchases in busy boutique-style charity store
- Built rapport with customers, assisting with selections & recommending complementary purchases to increase revenue
- Organized store merchandise racks and window displays, promoting and maintaining visually appealing environment
- Helped with sorting & pricing of donations, inspecting all clothing for defects & steam cleaning items
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Monitored customers for signs of security concerns and escalated issues to management
Education
Bachelor of Arts - History & Communications
University of Canterbury
Christchurch, NZPost Graduate Diploma in Journalism (Grad. Dip. J) -
University of Canterbury
Christchurch, NZSkills
- Specific "Op-Shop" Experience
- Creative & Adaptable
- Effective Multi-tasker
- Fast-learner
- A "can-do" attitude
- Customer Service
- Uses Initiative
- Able to prioritise
- Friendly & kind
- An honest communicator
- Good eye for detail
- Window & Product displays
Timeline
Op Shop Volunteer
ST JOHN
06.2021 - Current
Shop Volunteer
CATS PROTECTION SOCIETY (UK)
02.2019 - 02.2021
Bachelor of Arts - History & Communications
University of Canterbury
Post Graduate Diploma in Journalism (Grad. Dip. J) -
University of Canterbury