Alice Jane Maindonald
New Plymouth,New Zealand
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments providing exceptional customer service and administrative support in most roles.
Adept at handling multiple projects and prioritizing tasks.
I'm a motivated and proactive person whose goal is to develop and succeed personally, as well as professionally.
I find having a practical and mature approach to everyday situations, makes me reliable and adaptable, able to consistently meet changing needs.
Skilled in organization, communication, and multitasking.
A detailed team player who excels in fast-paced environments with little oversight.
Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
I am capable of working in both team and independent situations, I consider myself to be an adventurous, outgoing and humorous person who is always keen to learn and experience new things.
This been why I would add value to your business as an employee.
Overview
19
19
years of professional experience
Work History
Restaurant Manager
Okurukuru Vineyard Bistro
09.2022 - 03.2024
- Oversaw general dining operations for enhanced guest experience.
- Established a welcoming atmosphere to encourage repeat visits.
- Monitored day-to-day activities to uphold high standards of operational efficiency and service excellence.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Strengthened restaurant reputation with launch of innovative marketing campaigns.
Winery Assistant - Fixed Term
Invivo Winery
01.2022 - 06.2022
- Assisted primarily in Bottling Room operations.
- Packed online orders for the NZ market and contributed to export achievements.
- Enhanced timeliness of project completions through proficient multitasking in high-pressure environments.
- Adhered strictly to supervisory guidelines for task completion.
Regional Sales Account Manager
Mineral Ltd
01.2011 - 11.2014
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
- Built diverse and consistent sales portfolio.
Small Business Owner
MOTZSTAR BODY MIND AND SOUL
02.2007 - 02.2013
- Developed comprehensive business plan outlining objectives and strategies.
- Supported local causes while increasing presence of the brand.
- Executed targeted networking to grow client base and boost sales chances.
- Utilized diverse advertising methods to engage target audiences effectively.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Directed efficient management of sales, marketing, purchasing and customer account operations.
- Organized successful community events that raised brand profile and contributed to significant uptick in foot traffic.
Customer Service Representative & Development Group
TSB Bank
01.2005 - 01.2007
- Responded to customer requests for products, services, and company information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Delivered prompt service to prioritize customer needs.
- Participated in training programs to enhance product knowledge and customer service skills.
- Identified and resolved discrepancies and errors in customer accounts.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved accounting, service and delivery concerns.
- Sought ways to improve processes and services provided.
- Educated customers about billing, payment processing and support policies and procedures.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Education
WSET Level 2 Intermediate Certificate -
International Wine & Spirit Education Trust Ltd
01.2010
Diploma of Hotel Management - Front Office Operations & Management, Project Management, Report Writing, Research Skills, Hospitality and Tourism Marketing, Facilities Management, Organisational Behavior, Business Monitoring and Control, Applied Hotel Operations, Housekeeping Operations and Management
Pacific International Hotel Management School
01.2004
Diploma of Hotel Management - Food Service Operations & Management, Food Production Operations & Management, Applied Hotel Operations, Communication skills, Accounting, Computing, Business Performance, Hospitality and Business Environment, The Hospitality Consumer, Study Skills
Pacific International Hotel Management School
01.2003
Sixth Form Certificate -
Sacred Heart Girls College
New Plymouth01.2001
Fifth Form Certificate -
Sacred Heart Girls College
New Plymouth01.2000
Skills
- Great Communication skills - Written and Oral
- Quick Learner
- Self motivated
- Exceptional organisation abilities
- Attention to detail
- Target Driven
- Computer skills
- Fast learner
- Team collaboration
- Relationship building
- Problem-solving
- File and record keeping
- Administrative duties
- Event planning
- Basic accounting
- Expense reporting
- Travel arrangements
- Accounting support
- Billing and coding
- Multitasking and organization
- Flexibility and adaptability
- Client interaction
- Product and service sales
- Inventory management
- Positive and professional
- Customer service
- Multitasking
- Strong problem solver
Accomplishments
- 2009, Winner of Outstanding Waiter/Waitress, Halamoana Taranaki Hospitality Awards
Contactdetails
1 Nursery Place, New Plymouth, Taranaki, 0225391351, allyjanemaindonald@gmail.com
Driverslicence
New Zealand Full
Personal Information
- Citizenship: New Zealand
- Date of Birth: 03/14/85
Timeline
Restaurant Manager
Okurukuru Vineyard Bistro
09.2022 - 03.2024
Winery Assistant - Fixed Term
Invivo Winery
01.2022 - 06.2022
Regional Sales Account Manager
Mineral Ltd
01.2011 - 11.2014
Small Business Owner
MOTZSTAR BODY MIND AND SOUL
02.2007 - 02.2013
Customer Service Representative & Development Group
TSB Bank
01.2005 - 01.2007
WSET Level 2 Intermediate Certificate -
International Wine & Spirit Education Trust Ltd
Diploma of Hotel Management - Front Office Operations & Management, Project Management, Report Writing, Research Skills, Hospitality and Tourism Marketing, Facilities Management, Organisational Behavior, Business Monitoring and Control, Applied Hotel Operations, Housekeeping Operations and Management
Pacific International Hotel Management School
Diploma of Hotel Management - Food Service Operations & Management, Food Production Operations & Management, Applied Hotel Operations, Communication skills, Accounting, Computing, Business Performance, Hospitality and Business Environment, The Hospitality Consumer, Study Skills
Pacific International Hotel Management School
Sixth Form Certificate -
Sacred Heart Girls College
Fifth Form Certificate -
Sacred Heart Girls College
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