Summary
Overview
Work History
Education
Skills
Core Competencies
Timeline
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Alice Manu

Auckland

Summary

Enterprising, motivated and a high-performance professional in organizational skills. Established background in customer service, and sales attained from five years of employment in the retail and customer service environment. Established background in administration in Health Care attained from three years of employment. Devoted to a profitable and high-quality work practice, esteemed communication, and associational skills. An adaptable and liable individual seeking to apply transferrable skills.

Overview

9
9
years of professional experience

Work History

Administration Officer (AO3 Level)

Mala'la Health Services Aboriginal Corporation
04.2022 - 04.2025
  • Provide sound and efficient reception service to the clients and visiting specialists of the Health Centre.
  • Provide quality administrative services for the Medical Officers and Health Centre staff.
  • Ensure visiting specialist clinics is accurately entered onto electronic Visiting Services calendar into Outlook.
  • Maintain accurate demographic and Medicare information in Client information System (i.e. PCIS/Communicare).
  • Ensure timely and accurate recording of client medical records into client files.
  • Management of incoming calls, queries to ensure they are directed effectively to the appropriate Health Centre staff.
  • Management of scheduling Telehealth appointments and accurate recording into client files.
  • Provide timely appointment cards and drivers list for community workers to deliver locally.
  • Liaise with Visiting Specialists via email prior to day of visit to ensure access to Client information System (Communicare).
  • Timely processing and follow up of Medicare card request forms.
  • Management of incoming and outgoing Visiting Services mail ensuring they are properly directed as required.
  • Management of incoming medical correspondence through the Fax machine ensuring they are properly allocated to the appropriate Medical Officers.
  • Assist Patient Travel Officer with administrative duties such as filing of appointment letters, preparing travel envelopes and wrist tags.
  • Support effective communication and liaison between clients, Health Centre staff and personnel.
  • Demonstrate a high level of confidentiality.
  • Work effectively in a team environment.
  • Use initiative and be proactive in the effective administration of the Health Centre Reception as required.
  • Ensure the Health Centre reception area is always kept clean and tidy, with stationery supplies stocked as required.
  • Identify continuous quality improvement opportunities.
  • Develop and maintain positive stakeholder relationships with all Mala'la staff and develop sound working relationships through delivering appropriate and honest support and/or feedback.
  • Any other administration duties as direct by the Clinical Operations Coordinator and the Primary Health Care Manager which are withing your capabilities.

Produce Fruit and Veg Coordinator/Cashier

Maningrida Progress Association
09.2021 - 04.2022
  • Organized and facilitated fruit and vegetable orders to be delivered to store.
  • Management of ordering produce and supplies, receiving shipments and maintaining inventory logs.
  • Effective communication with suppliers about produce products and ensure efficient distribution of produce.
  • Checking produce for quality and quantity, ensuring proper storage and handling, and identifying damaged or rotten items.
  • Managed displays, promotions and markdown decisions to maximize sales and customer appeal.
  • Ensuring a clean and organized workspace at start of day and end of day.
  • Assisting customers with product inquiries and locating items.
  • Provide timely packaging and sorting of produce to ensure flow of products onto Shelves.
  • Organized delivery/pick up to local organization and filled out Purchase Order forms.
  • Welcome customers, answer product inquiries and provide assistance with purchases.
  • Accurately scanning items, processing various payment methods (cash, credit, debit, purchase orders) and issuing receipts.
  • Handling customer requests for returns and exchanges according to company policy.
  • Maintain a clean and organized checkout area, assist with restocking items not purchased by customers and other tasks as needed.
  • Maintain positive stakeholder relationships with staff and provide appropriate support and feedback.

Retail Assistant

My Beauty Spot
03.2016 - 08.2021
  • Promoted fragrance lines from prestige brands to company owned products.
  • Retained credible knowledge about the products; to give accurate information to customers.
  • Engaged with customers to advise and give suggestions depending on customer preference and want; providing efficient and professional customer service to attain customer fulfillment.
  • Processed customer payments via EFTPOS; revised knowledge concerning prices of the products to avert any disparity during purchase.
  • Organized and facilitated fragrance orders to be delivered to store, kept stock replenished and store well presented.
  • Manually logged store invoices. Handled end of day, safe handling of cash, monthly reports, and Inventory.
  • Conducted store closing process such as till reconciliation, cleaning, locking and alarming store.

Education

Year 12 NTCET Certificate -

Casuarina Senior College
11-2015

Year 11 -

Darwin High School
11-2014

Skills

  • Experienced in retail and customer service
  • Results driven attitude with an enterprising mindset
  • Credible customer service aptitude with effective negotiation skills
  • Credible administrative support and organization skills
  • Ideal computer skills with expertise in Microsoft Office
  • Good oral and written communication skills
  • Strong reception skills in dealing with high level of phone calls and counter enquiries
  • Ability to take initiative and follow instructions
  • Dynamic work ethic; highly reliable and ambitious
  • Self-starter, dedicated, dependable and buoyant
  • Performs well under pressure
  • Strong coherent and problem-solving skills
  • Adequate performance to work in a team or individually with littlest supervision
  • Exemplary communication, savvy and liaison skills
  • Committed individual to endless learning and development

Core Competencies

  • Apt with great numeracy skills; ability to complete basic accounting tasks such as processing payments, till reconciliations, and banking errands.
  • Capability to initiate and build professional relationships, partnerships and cooperative exertion with all levels of colleagues.
  • Adaptability to acquaint to different environments, allowing successful efforts for new projects, with minimal guidance and supervision.
  • Valid outcomes – ability to determine and resolve issues, integrating experienced analytical skills and enforce creative solutions to expand opportunities.
  • Strong organisational and prioritisation skills; ability to complete various tasks whilst keeping attentive in a time constricted, high pressured environment.

Timeline

Administration Officer (AO3 Level)

Mala'la Health Services Aboriginal Corporation
04.2022 - 04.2025

Produce Fruit and Veg Coordinator/Cashier

Maningrida Progress Association
09.2021 - 04.2022

Retail Assistant

My Beauty Spot
03.2016 - 08.2021

Year 12 NTCET Certificate -

Casuarina Senior College

Year 11 -

Darwin High School

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Alice Manu