Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Alice Mellow

Taupō ,WKO

Summary

Dynamic leader with proven expertise in operations and team management honed at Taupō District Council and Digital Mobile. Excelled in schedule management and fostering interpersonal relationships, enhancing team productivity and customer satisfaction. Skilled in multitasking and deadline coordination, consistently delivering successful events and operational improvements.

Overview

16
16
years of professional experience

Work History

Events & Venue Operation Team Lead

Taupō District Council
11.2023 - Current
  • Manage staff rosters for the Venue Operations Team & Facilitators to ensure appropriate staffing levels and staff welfare is maintained.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
  • Resolved problems, improved operations and provided exceptional service.
  • Schedule and coordinate training for staff internally & externally

Events Facilitator

Taupō District Council
04.2018 - 11.2023
  • Successfully ensure events have been delivered over a variety of venues district wide.
  • Consult with clients to determine objectives and requirements for events from meetings, conferences, and dinners through to large International & National indoors & outdoor events.
  • Managed event logistics and operations.
  • Coordinated schedules and timelines for events.
  • Facilitate events details, requirements & approvals for venue operational staff, external contractors & stakeholders.
  • Passionate about clients & ensuring delivery of successful events.
  • Excellent communicator with a passion for people.
  • Multitasking – able to work on several different events at any one time.

Regional Operational Manager

Digital Mobile
06.2014 - 10.2017
  • Conscientious operations manager effective at managing and leading teams as well as managing store operations.
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Trained and guided team members to maintain high productivity and performance metrics.

Retail Store Manager

Digital Mobile
09.2008 - 06.2014
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Store manager adept at communicating company mission and directives. Clearly explains the reasons behind store policies and procedures to foster employee compliance.
  • Increasing profits through effective sales training and troubleshooting profit loss areas.

Education

Bachelor of Arts - Criminology & Sociology,

Victoria University of Wellington
Wellington, NZ
2004

Skills

  • Schedule Management
  • Operations Management
  • Time management abilities
  • Deadline coordination
  • Interpersonal Relationships
  • Effective Multitasking
  • Team Leadership
  • Highly Organised
  • Attention to detail
  • Teamwork and Collaboration

Additional Information

I am a very active person and have a love for boating, water skiing & fishing. I am involved in New Zealand Water Ski Racing & have held several roles within the Association for over 20 years. This has included holding different positions on the executive committee. I am currently the Membership Coordinator.

Timeline

Events & Venue Operation Team Lead

Taupō District Council
11.2023 - Current

Events Facilitator

Taupō District Council
04.2018 - 11.2023

Regional Operational Manager

Digital Mobile
06.2014 - 10.2017

Retail Store Manager

Digital Mobile
09.2008 - 06.2014

Bachelor of Arts - Criminology & Sociology,

Victoria University of Wellington

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Alice Mellow