Alice Mills
Dunedin,OTA
Summary
Proven professional with a track record of enhancing child development for a Private Family Client and streamlining billing processes at Powershop Australia. Demonstrates critical thinking and reliability, achieving goals through problem-solving and data proficiency. Skilled in nurturing relationships and improving operational efficiency, consistently meeting employer expectations.
Excellent at time management having studied full time for the past 6 years while maintaining my role at Powershop Australia and working as a nanny.
Overview
10
10
years of professional experience
Work History
Nanny
Private Family Client
Dunedin, OTA
02.2020 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Maintained a clean and organized home environment conducive to optimal child development through regular tidying duties.
- Enhanced children''s emotional well-being by providing attentive care and nurturing relationships.
- Played games, worked on puzzles, and read books to young children.
- Encouraged physical activity with outdoor play, sports, and fitness games for improved health and motor skills development.
- Managed children''s schedules effectively to ensure timely completion of homework, extracurricular activities, and daily routines.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Coordinated transportation arrangements for school pick-ups/drop-offs or appointments while prioritizing safety precautions during transit.
Billing and Field Services
Powershop Australia
Remote
08.2014 - Current
- Identified opportunities for process improvements, suggesting changes that led to increased efficiency in the billing department.
- Managed high-volume accounts, prioritizing workloads to ensure timely processing of invoices.
- Ensured compliance with regulatory guidelines by staying current on industry standards and adapting practices accordingly.
- Maintained strict confidentiality of sensitive information while adhering to company policies regarding privacy protection.
- Improved billing accuracy by diligently reviewing and verifying invoice data.
- Collaborated with cross-functional teams to resolve discrepancies in a timely manner.
- Streamlined the billing process, reducing errors and increasing overall productivity.
- Participated in ongoing training sessions, staying up-to-date on best practices in billing and collections processes.
- Achieved performance goals on consistent basis.
- Identified issues in account readings and promptly resolved them to ensure bills are released in a timely manner
Education
Bachelor of Science - Human Nutrition
University of Otago
Dunedin, NZ06.2024
Level 5 - Applied Science & Microbiology
Universal College of Learning
Palmerston North, NZ12.2020
Level 4 Career Preparation For Bachelor of Nursing - Health Services
Universal College of Learning
Wairarapa, NZ12.2019
Skills
- Reliability and Trustworthiness
- Approachable
- Toddler care experience
- Infant care experience
- Valid Driver's License
- Food handling training
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Computer Proficiency
- Complaint Handling
Timeline
Nanny
Private Family Client
02.2020 - Current
Billing and Field Services
Powershop Australia
08.2014 - Current
Bachelor of Science - Human Nutrition
University of Otago
Level 5 - Applied Science & Microbiology
Universal College of Learning
Level 4 Career Preparation For Bachelor of Nursing - Health Services
Universal College of Learning