Alice Savage
Auckland,AUK
Summary
I am a motivated individual with an engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable customer experiences. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals and I am always keen to help out where possible. I have a love for the fashion industry and I am especially passionate about slow fashion, ethical brands and vintage/second-hand fashion businesses to slow down the rate of production and waste in the fashion industry. I am hardworking and I feel that having a passion for the industry you work creates an even better candidate for the job. I am super keen to do the groundwork and start at the beginning but the opportunity for growth within the business would be very welcomed.
Overview
5
5
years of professional experience
Work History
Waitress
Kepa Road Cafe
03.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Call Advisor
Covid Healthline
04.2021 - 05.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Attended telephone skills and program information training sessions to boost aptitude.
Bakery Worker
Bakers Delight
12.2019 - 12.2021
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Arranged bakery displays to showcase baked goods, bread and pasteries to drive product sales.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Decorated and merchandised quality bakery goods to build business reputation and revenue base.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Had training on each different type of bread we offered so I could inform customers when inquiring about their needs.
Waitress
Speights Ale House
02.2019 - 12.2019
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Glendowie College
Auckland, NZ11.2019
Skills
- Order Accuracy
- Customer Service
- Dining Area Maintenance
- Safe Food Handling
- Menu Recommendations
- Menu Recommendations
- Cash handling
- Point of sale operation
- Upselling techniques
Timeline
Waitress
Kepa Road Cafe
03.2023 - Current
Call Advisor
Covid Healthline
04.2021 - 05.2022
Bakery Worker
Bakers Delight
12.2019 - 12.2021
Waitress
Speights Ale House
02.2019 - 12.2019
High School Diploma -
Glendowie College
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