Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alice Skipper

Havelock

Summary

Dedicated, dependable, hard working, trust worthy and friendly person with extensive experience at The Sneaky Beach Cafe, excelling in customer service and teamwork. Proven ability to enhance customer satisfaction through effective problem-solving and maintaining high cleanliness standards. Skilled in cash handling and food safety, consistently delivering exceptional service that garnered positive feedback.

Experienced with managing cafe duties, including customer service and food preparation. Utilizes multitasking abilities to ensure smooth operations and customer satisfaction. Knowledge of maintaining clean and organized workspace while handling various tasks efficiently.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Cafe Worker

The Sneaky Beach Cafe
01.2020 - Current
  • Maintained a clean and organized cafe environment, adhering to health and safety regulations.
  • Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
  • Handled high-pressure situations calmly while multitasking effectively to maintain productivity levels during busy periods.
  • Produced food and drink products adhering to company quality and quantity standards.
  • Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Supported fellow team members in achieving a smooth workflow during peak hours.
  • Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
  • Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
  • Assisted in inventory management, tracking stock levels and reporting low supplies to the manager for timely reordering.
  • Prepared fresh, high-quality food items by following company guidelines for preparation and presentation.
  • Assisted in training new staff members on cafe. procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
  • Trained new cafe workers in sales, customer service, and safety.
  • Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Loaded dishwasher with cutlery and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Delivered exceptional service as illustrated through multiple positive Google reviews.

Education

Marlborough Girls College
Marlborough
11-2023

Skills

  • Teamwork and collaboration
  • Customer service
  • Cleanliness and hygiene
  • Punctual and reliable
  • Surface cleaning
  • Kitchen support
  • Food safety
  • Computer skills and payroll
  • Workplace safety
  • Time management
  • Cash handling proficiency
  • Cooking
  • Friendly and outgoing
  • Verbal and written communication
  • Sanitation standards
  • Cleaning and organization
  • Problem-solving

Certification

Comprehensive First Aid Certificate

Barista Certificate

Timeline

Cafe Worker

The Sneaky Beach Cafe
01.2020 - Current

Marlborough Girls College

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