Alice Teinakore
Hamilton,WKO
Summary
- Experience in a leadership positions providing support, engaging in a high-performance culture
- Proven ability to deliver results in a sales environment focusing on individual and team goals; initiating strategies to obtain these targets
- Customer centric focus with the ability to maintain multiple client relationships in a fast-paced environment
- Desire to lead and develop team members to bring out the best in everyone and support the business by developing talent from within
- Ability to foster a story telling environment where product knowledge and passion are showcased to customers
- Proven ability to manage internal relationships and follow company standards and procedures
- A desire to provide an outstanding experience for both stakeholders and team members
- Transferable Skills
- Experienced Meetings Facilitator -training, complaints and disciplinary meetings.
Overview
33
33
years of professional experience
Work History
Manager
Michael Hill Jewellers
07.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Experience in damage and control- Ram raids and daylight burglary
Line Manager
Kmart
01.2015 - 01.2018
- Relief Store Management- Project Management – Change Projects- Line Management development programs
- Accountable for high volumes of stock, overseeing stock compliance and merchandising across multiple departments
- Day to day, overseeing the smooth running of department includes effectively delegating tasks to team
- Rosters
- Recruitment
- Performance Reviews/ Staff training
- Supervision of 30+ staff (70+ through Xmas)
- Cash Handling
- Cash and coin processing (including reporting)
- Cash deposit and dispensing
- Emptying self-service pay stations
- Till float management
- Dispensing daily cash
- ACM
- Loss Prevention Committee
- Stock take
- Stock room
- Accepting and ordering inward/outward goods
- Deliveries daily
- Organizing adequate numbers in a team to decant product efficiently and effectively
- Liaising with dispatch NZ Kmart Warehouse
- Responsible for coordinating stock room movement and stacking of product efficiently to utilize space for peak trade.
Store Manager
Autograph
01.2013 - 01.2015
- Acting Regional
- Autograph (women’s fashion)
- Motivate, train and develop teams
- Supporting role to NZ managers
- NZ Store Merchandising Award
- Top NZ store – Awarded highest sales and IPS
- Driving KPIs and store budgets
- Customer service and styling advise
- Provide exceptional customer experience and establish ideas to promote a new loyal customer base in NZ
Store Manager
Identity
01.2011 - 01.2012
- Women’s high-end fashion)
- Duties as above
Kaitiaki
Womens Refuge Waikato- Te Whakaruruhau
01.2011 - 10.2011
- Skilled at working independently and collaboratively in a team environment.
- Maintained confidentiality of records relating to clients' treatment.
- Guided clients in developing skills and strategies for dealing with problems.
- Developed individualized counselling plans for clients to incorporate short-term and long-term goals.
- Implemented evidence-based therapeutic interventions to promote positive behavior change.
- Communicated closely with other counselors to devise programs and activities based on developmental and academic levels.
- Acted as client advocate to coordinate required services or resolve emergency problems in crisis situations.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Store Manager
Glassons
01.2009 - 01.2011
Bodyguard
01.2005 - 01.2006
Real Estate Agent
Century21
01.2002 - 01.2004
Personal Trainer
01.1999 - 01.2002
Store Manager, Juice owner operator USA
Island
01.1997 - 01.1998
Sales assistant
Glassons NZ
01.1992 - 01.1996
Sales assistant
Just Jeans NZ
01.1991 - 01.1992
Education
First Aid Certificate -
BBSD (Bachelor’s Degree - Business Studies, Marketing and Management
WINTEC
2009
GED (General Education Diploma) - undefined
Riverside District Community College
2003
Skills
- Sales and Marketing
- Marketing Management
- Supply Chain Management
- Risk Management
- Health and Safety Regulations
- Managing Career Progression
- Coaching/Training Employees
- Strategic Planning
- Meeting Facilitator
- Customer Service
- Financial Forecasting
- Manage Budgets
Timeline
Manager
Michael Hill Jewellers
07.2019 - Current
Line Manager
Kmart
01.2015 - 01.2018
Store Manager
Autograph
01.2013 - 01.2015
Kaitiaki
Womens Refuge Waikato- Te Whakaruruhau
01.2011 - 10.2011
Store Manager
Identity
01.2011 - 01.2012
Store Manager
Glassons
01.2009 - 01.2011
Bodyguard
01.2005 - 01.2006
Real Estate Agent
Century21
01.2002 - 01.2004
Personal Trainer
01.1999 - 01.2002
Store Manager, Juice owner operator USA
Island
01.1997 - 01.1998
Sales assistant
Glassons NZ
01.1992 - 01.1996
Sales assistant
Just Jeans NZ
01.1991 - 01.1992
First Aid Certificate -
BBSD (Bachelor’s Degree - Business Studies, Marketing and Management
WINTEC
GED (General Education Diploma) - undefined
Riverside District Community College
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