Alice Anand
Mount Eden,AUK
Summary
Dynamic and results-oriented professional with a passion for optimizing operational efficiency and delivering exceptional patient care. Seeking a challenging role where I can leverage my diverse experience in healthcare administration, quality assurance, and customer service to drive organizational success and personal growth.
Overview
6
6
years of professional experience
Work History
Quality Analyst
Zavata, India - Healthcare Outsourcing Solutions Provider
- Act as a key liaison between the client and operations team, ensuring the highest standards of service delivery
- Conduct real-time call monitoring and quality audits to maintain compliance with client requirements and industry regulations
- Analyze process performance data and develop actionable insights to drive continuous improvement initiatives
- Implement quality management systems and tools to enhance efficiency and effectiveness of patient access processes
- Deliver comprehensive performance reports and dashboards to clients, highlighting key metrics and improvement opportunities.
Quality Auditor
Sapien Biosciences Private Limited, India - Biobank
- Validate patient demographic and clinical data, ensuring accuracy and completeness for research purposes
- Develop and implement sampling processes and audit protocols to maintain data integrity and compliance
- Facilitate training sessions and provide ongoing support to team members to enhance quality awareness and performance
- Collaborate with internal and external stakeholders to address quality issues and implement corrective actions
- Drive process optimization initiatives to improve operational efficiency and streamline workflow.
Process Associate/Quality Auditor
Dell International - Chat Sales Team
- Conduct rigorous quality audits of order processing activities to ensure accuracy and adherence to company policies
- Collaborate with operational and training teams to identify process gaps and develop targeted improvement plans
- Utilize data analysis techniques to identify trends and root causes of quality issues, driving continuous improvement
- Provide timely and constructive feedback to team members to enhance performance and productivity
- Act as a subject matter expert on order management processes, supporting operational leaders and driving process efficiencies.
Office Administrator
CIS Security Force, India
- Oversee day-to-day office operations, including administrative tasks, supply management, and reporting
- Supervise administrative staff, providing guidance and support to ensure optimal performance and productivity
- Develop and implement efficient office procedures and workflows to enhance organizational effectiveness
- Prepare and present presentations, proposals, and reports to support decision-making processes
- Maintain accurate records and databases, ensuring data integrity and accessibility.
Patient Services Coordinator
Auckland Radiation Oncology
03.2021 - Current
- Spearhead front office operations, ensuring seamless patient intake processes
- Collect and verify personal and insurance information, guaranteeing accuracy and compliance with regulatory standards
- Streamline administrative workflows through meticulous appointment management and paperwork assistance
- Foster positive patient experiences by delivering exceptional customer service and addressing inquiries with professionalism and empathy
- Collaborate with medical staff and external stakeholders to facilitate smooth communication and coordination of care.
Patient Service Coordinator
Auckland District Health Board - Cancer and Blood Directorate
11.2018 - 03.2021
- Strategically plan patient schedules to minimize wait times and optimize clinical resources
- Coordinate pre-appointment tests, investigations, and procedures, ensuring timely completion and availability of results
- Implement and adhere to business rules and processes to meet Ministry of Health targets and enhance service delivery standards
- Proactively identify and address customer service issues to ensure high levels of patient satisfaction
- Manage referrals, appointments, and documentation, adhering to strict deadlines and quality standards.
Education
Post Graduate Diploma in Health Sciences, Level 8 -
Eastern Institute of Technology
Bachelor's Degree - BiotechnologyMicrobiologyChemistry
India
Skills
- Exceptional communication and interpersonal skills, with a proven ability to build rapport and trust with diverse stakeholders
- Strong attention to detail and accuracy, with a commitment to maintaining high-quality standards in all aspects of work
- Proficient in Microsoft Windows and MS Office Suite, including advanced proficiency in Excel for data analysis and reporting
- Outstanding analytical and problem-solving abilities, with a track record of driving process improvements and achieving results
- Proactive learner with a growth mindset, committed to continuous professional development and skill enhancement
Visa
NZ Resident Visa
References
Available upon request
Timeline
Patient Services Coordinator
Auckland Radiation Oncology
03.2021 - Current
Patient Service Coordinator
Auckland District Health Board - Cancer and Blood Directorate
11.2018 - 03.2021
Quality Analyst
Zavata, India - Healthcare Outsourcing Solutions Provider
Quality Auditor
Sapien Biosciences Private Limited, India - Biobank
Process Associate/Quality Auditor
Dell International - Chat Sales Team
Office Administrator
CIS Security Force, India
Post Graduate Diploma in Health Sciences, Level 8 -
Eastern Institute of Technology
Bachelor's Degree - BiotechnologyMicrobiologyChemistry
India