Alice Carolyn Barker
Rotorua
Summary
Over my seven year working career, I have developed many essential skills with regard to interacting with many different people. I am friendly, open minded and have a passion for helping those in need. I enjoy being able to enhance client satisfaction through exceptional care and empathy. I have successfully fostered trust and improved clients experiences by demonstrating a commitment to excellence and compassionate service.
Overview
7
7
years of professional experience
Work History
Healthcare Assistant
Bowen Hospital
07.2024 - 12.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
- Participated in ongoing training sessions, staying current with best practices in health care assistance.
- Supported patients'' physical therapy goals through guided exercises and range of motion activities.
- Enhanced patient comfort and safety by meticulously following hygiene protocols and assisting with daily living activities.
- Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
- Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
- Improved patient satisfaction with compassionate care and attentive listening to concerns and needs.
- Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
- Coordinated with healthcare professionals to update patient records, ensuring accuracy and confidentiality.
- Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Transported patients between rooms and appointments or testing locations.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Upheld infection control and prevention policies across different patient-facing areas.
Healthcare Assistant
Rotorua Hospital
07.2023 - 07.2024
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Observed patient skin conditions and reported findings to registered nurse.
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Enhanced patient comfort by providing personal care services such as bathing, grooming, and toileting assistance.
- Arranged bedding and cushions to enhance patient comfort in bed and chairs.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Facilitated smooth patient transfers by coordinating with interdisciplinary teams and families for seamless transitions.
- Collaborated with healthcare professionals to develop individualized care plans tailored to each patient''s specific needs.
- Enhanced patient comfort and safety by meticulously following hygiene protocols and assisting with daily living activities.
- Assisted in implementation of new healthcare protocols, leading to improved patient care processes.
- Maintained clean and organized patient environment, reducing risk of infections and enhancing patient well-being.
- Supported healthcare teams in emergency situations, demonstrating agility and readiness to respond to patient needs.
- Supported integration of technology in care practices, enhancing accuracy of patient monitoring.
- Provided emotional support to patients and families, fostering positive atmosphere in challenging times.
- Improved patient satisfaction with compassionate care and attentive listening to concerns and needs.
- Facilitated patient mobility by assisting with exercises and walking, promoting faster recovery and independence.
- Improved patient care delivery by contributing to development of patient care plans.
- Coordinated with healthcare professionals to update patient records, ensuring accuracy and confidentiality.
- Reduced stress levels for patients and families by providing clear communication and timely updates on care plans.
- Improved patient outcomes by closely monitoring for signs of distress or complications and promptly alerting nursing staff.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Facilitated personal hygiene management, feeding and ambulation.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Supported needs of 5+ residents under long-term care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Followed directions of licensed nurses to administer medications and treatments.
Cafe Assistant
Okere Falls Store
10.2017 - 05.2023
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Supported daily operations by performing cash handling responsibilities accurately and efficiently.
- Maintained clean and attractive product displays to entice customer purchases.
- Boosted cafe efficiency through diligent cleaning and restocking of supplies during peak hours.
- Maintained high standards of food safety by adhering to proper storage, preparation, and serving guidelines.
- Increased repeat business by fostering strong relationships with customers through exceptional service.
- Promoted a positive work environment through clear communication and teamwork among staff members.
- Continually improved personal performance by seeking feedback from supervisors and implementing suggestions for growth.
- Demonstrated adaptability by cross-training in various roles within the cafe to ensure seamless coverage during absences or busy periods.
- Collaborated with team members to streamline beverage preparation, reducing wait times for customers.
- Upheld brand reputation by consistently delivering quality beverages using standardized recipes and techniques.
- Optimized inventory management by conducting regular stock checks and updating ordering systems accordingly.
- Streamlined order-taking process with proficient use of point-of-sale systems, ensuring accuracy and speed in transactions.
- Provided comprehensive training to new hires, equipping them with essential skills for success in their roles as Cafe Assistants.
- Implemented creative merchandising strategies that increased impulse purchases near the register area.
- Reduced waste through careful monitoring of perishable items and adjusting orders as needed to minimize spoilage.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Oversaw training of more than 5 team members.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Accurately operated cash register to process customer payments.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Completed milkshakes and ice cream desserts for customers.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared salads, soups and sandwiches for customers.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Level 4 Career And Study Preparation
Toi Ohomai
Rotorua01-2022
NCEA Level 2
Rotorua Lakes High School
Rotorua01-2019
Skills
- Time management
- Patient care
- Patient-focused care
- Supporting personal needs
- Feeding assistance
- Empathy and compassionate care
- Observing responses
- Patient positioning
- Oral hygiene
- Emotional and social support
- Infection control
- Direct patient care
Timeline
Healthcare Assistant
Bowen Hospital
07.2024 - 12.2024
Healthcare Assistant
Rotorua Hospital
07.2023 - 07.2024
Cafe Assistant
Okere Falls Store
10.2017 - 05.2023
Level 4 Career And Study Preparation
Toi Ohomai
NCEA Level 2
Rotorua Lakes High School
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