Alice Jung (Hae Jin)
Mairangi Bay, Auckland,New Zealand
Summary
International Project Administrator at AUT Faculty of Business with strong experience supporting and optimising international student enrolment processes. Skilled in stakeholder coordination and committed to building positive relationships to enhance the prospective student experience and meet recruitment targets. Previously worked as an ESOL Teacher Aide in a primary school, supporting English language development . Earlier experience as a Marketing Coordinator at an English Language Academy, managing campaigns and contributing to student recruitment. Strong understanding of the New Zealand international education sector and the full student journey.
Overview
26
26
years of professional experience
Work History
International Project Administrator
AUT Faculty of Business, Economics and Laws
Auckland, NZ
10.2022 - 12.2025
- Facilitated international students' application process, achieving faculty target numbers for each intake
- Proactively followed up with applicants to ensure completion of their application process for proposed intake
- Provided timely information to students regarding enrolments and maintained the re-enrolment process for the subsequent intake.
- Work collaboratively with team (local and onshore staff) to meet target number for each intake
- Weekly report and daily report on application numbers and target numbers using spreadsheets to Manager
- Update application status using Arion system
- Compiled raw data from Arion to merge master spreadsheet for each programme, updating students’ application status and communicating updates via email or WhatsApp
- Liaise with UG and PG admission team, Fees and Enrolment teams for students to complete their application process.
- Run Zoom session to provide programme information to the agent and students in overseas
- Translated programme information into Korean for prospective students.
ESOL Teacher Aide
Campbells Bay School
Auckland, NZ
09.2019 - 09.2022
- Taught English language to bilingual students aged 5 to 11 across all year levels (year 1 to year 6)
- Instructed small groups (4 to 7 students) in English skills including reading, writing, listening, and speaking
- Collaborated with ESOL teachers to develop appropriate curriculum for each year level
- Implemented PB4L strategies to promote positive behavior among students
- Engaged in regular communication with class teachers to support student learning
Classroom Teacher
Korean School
Auckland, NZ
07.2017 - 12.2018
- Instructed Korean language skills including reading, writing, and listening to enhance communication abilities.
- Created dynamic play-based lessons to promote Korean language acquisition and cultural understanding.
- Introduced children to Korean culture through interactive lessons and activities, enriching their cultural awareness.
- Taught Korean language and culture to 4-year-old children, fostering early language development.
Teacher
HanOuRi Korean Presbyterian Church
02.2016 - 12.2017
- Volunteer Teacher, “Mums with Children” Early Childhood Programme (Children aged 0–4)
- Coordinated weekly program with volunteer teachers to ensure engaging learning experiences
- Improved information board to effectively communicate important updates to parents and caregivers
- Developed termly newsletter to share program highlights and updates with families
Owner Manager
Sierra Cafe
Auckland, NZ
10.2008 - 06.2011
- Sierra Cafe is a New Zealand Franchise Coffee Chain.
- Managed general administration and inventory processes to ensure operational efficiency
- Maintain cleanliness and a welcoming atmosphere in café to enhance customer experience
- Supported service delivery through various café tasks
- Recruit and train staff
- Manage distributor accounts
- Banking
Marketing Coordinator
English Language Academy, The University of Auckland
Auckland, NZ
08.2007 - 09.2008
- Marketing
- Assist the Senior Marketing Manager and Director with all kinds of marketing reports including stats report and board meeting report
- Created fliers and produced promotions with Senior Marketing Coordinator for education fairs, schools, and agent use.
- Organise advertising and promotions both at school and through local newspaper advertising. Liaise with newspaper editors for costs, dates and columns.
- Liaise with the Marketing Coordinators at the University of Auckland International Office regarding marketing matters
- Follow up trip reports and send out marketing materials as requested
- Maintain inventory control of marketing materials
- Reviewed and approved marketing tax invoices following guidelines from Senior Marketing Coordinator.
- Translate flyers and local advertisements (English to Korean)
- Facilitated communication between agents and the marketing team to ensure alignment on objectives.
- Monitoring and issuing agent contracts as approved by Senior Marketing Coordinator
- Provide agent statistics as required of new enrolments to Senior Marketing Coordinator
- Producing an agent newsletter every two months or when required
- Meet with educational agents and university personnel; conduct orientation tours of the ELA and the university
- Monitored agent websites for accurate information; liaised with agents to amend discrepancies.
- Monitor agent contract validity, renew and re-issue new contracts, as approved by the Senior Marketing Coordinator or Director
- Create new agent profiles in SQL once the Senior Marketing Coordinator has approved applications. Produce and issue education agent contracts. Save and update agent contract acceptance in file and issue agency certificate
- Complete reference checks on new agents
- Updated and maintained website content regularly to ensure accuracy.
- Liaise with Atlantech to improve website features or regarding any technical problems
- Administration and Other Duties
- Assist the Senior Marketing Coordinator and the Director with administration tasks
- The English Language Academy (ELA) is the English language school of The University of Auckland and is managed through Auckland UniServices, a company wholly owned by The University of Auckland.
Student Consultant and Assistant Manager
Hello NZ Group Ltd, Hello NZ Education Dept
Auckland, New Zealand
08.2006 - 07.2007
- Processed agent contracts with New Zealand language schools and other education providers.
- Established accounting record system for revenue and expenditures of Hello NZ Education Service department, including management of petty cash and school fees.
- Apply a suitable New Zealand visa to NZ Immigration Services Department and follow up the process.
- Advise students to find out applicable school program and tuition fees
- Process application of suitable course and tuition fees to school
- Supervision, evaluation and planning of the work of other staff
- Organised arrival, accommodation, and immigration procedures for international students.
- Keep and update all the contracted schools’ information
- School event scheduling and management
- Collaborated with Hello NZ Travel, NZ Study Newspapers, and Hello NZ Christchurch to support operational needs.
- Assist with preparation of Education Fair in Korea.
- Hello NZ Group Ltd has three departments which are Hello NZ Travel Service, NZ Study Newspapers and Hello NZ Education Service. Hello NZ Education Service recruits international students mainly Korean and arranges suitable New Zealand schools and applies for a suitable NZ visa.
Student Consultant and Administration Manager
English World CO., Ltd.
Auckland, New Zealand
03.2005 - 03.2006
- Process the Agent Contract with New Zealand Language Schools, and other Education Providers.
- Organized and supervised arrival, accommodation, and immigration procedures for international students, ensuring smooth transitions.
- Advised students on applicable school programs and tuition fees, facilitating informed decision-making.
- Process application of suitable course and tuition fees to school
- Apply a suitable New Zealand visa to NZ Immigration Services Department and follow up the process.
- Supervised, evaluated, and planned work of staff to enhance team effectiveness.
- Establish an accounting record system specific to company’s revenue and expenditures including petty cash management.
- Update information at English World website.
- Organize School fairs by cooperating with New Zealand Schools.
- English World Limited is an International Student Recruitment Agency which is based in Auckland and has a branch office in Seoul Korea and Christchurch in NZ. English World Limited recruits the international students mainly from Korea and organizes suitable schools, courses and immigration procedures for them.
Team Administration Assistant (Hotel Management Team)
HANMOO Convention Co., Ltd
Seoul, Korea
11.2002 - 01.2004
- Supervised and trained OPCC Valet Parking outsourcing team, resolving issues and ensuring efficient operations as team leader.
- Manage monthly pays for Valet Parking staff.
- Analyzed monthly Valet Parking sales, providing insights and reporting findings to team manager/director.
- Assist in managing fund requests from hotel OPCC and hotel OPCC management fees.
- Research, analysis and update other competitors’ information / market whenever it is required and report to team manager / director and CEO.
- Analyses daily revenue report, daily forecast report, in house guest report, competitors’ daily sales report and all the other incoming reports from hotel OPCC and report to team manager / director and CEO.
- Analyses monthly business reports of hotel OPCC including sales, events, guest satisfaction and problem solving, etc.
- Translated reports and website content between Korean and English.
- Hanmoo Convention Company established the Convention Annex and the Oakwood Premier COEX Centre (OPCC) as a 5-star full-service residence with 280 apartments in the hotel and tourism industry in Korea. The "Convention Annex and Oakwood Premier" received selection from "ASEM and World Trade Centre" as expansion projects.
New Staff Introducing Training and Quality Assurance
C & H Co., Ltd. (Now known as Dream Inko. Co., Ltd)
Seoul, Korea
09.2002 - 10.2002
- Managed production and export of stuffed toys for major clients including Disney, Universal Studios, and Walmart across multiple international locations.
- Supervised quality assurance procedures, maintaining product integrity and safety across all operations.
- Supervised production and export procedures for stuffed toys, ensuring compliance with industry standards.
- Facilitated communication between Chinese and Hong Kong teams to enhance workflow efficiency.
Sales and Cashier
The Garden Café
Wellington, New Zealand
03.2000 - 10.2000
- Operated sushi lunch bar specializing in Japanese and Korean foods.
- Assisted customers with selecting food products including sushi, udon, and Korean lunch boxes, enhancing their dining experience.
- Maintained freshness of food products to ensure high quality service, contributing to customer satisfaction.
- Built a loyal base of repeat customers through consistent delivery of high quality service.
Education
Teacher Aide And Bilingual English Tutor Certificate In Working With English Language Learners -
Ministry of Education
05.2020
New Zealand Diploma in Management -
Massey University Wellington Campus
New Zealand10.2004
New Zealand Diploma in Business -
Massey University Wellington Campus
New Zealand11.2001
National Certificate of Business Administration and Computing -
Wairarapa Community Polytechnic
Masterton, New Zealand06.1998
High School -
Young Pa Girl’s High School
Seoul, Korea02.1997
Skills
- Language Skills: Korean & English (Fluent)
- Microsoft Word: Advanced
- Microsoft Excel: Intermediate
- Microsoft PowerPoint: Intermediate
- Microsoft Publisher: Intermediate
- Microsoft Outlook: Intermediate
- Internet proficiency: Advanced
- Problem solving
- Time management
- Multitasking
- Organizational skills
- Team collaboration
- Stress management
- Self-assurance
- Effective communication
- Attention to detail
Personality
- Outgoing
- Forthright
- Practical
- Self-assured
- Controlled
- Happy-Go-Lucky
- Friendly
Hobbies and Interests
- Spending quality time with family, travelling and exploring different cultures, cooking, and maintaining an active lifestyle through sports.
Professional Associations
- Teacher for children aged 8 to 15 (year 4 to year 9 Primary students), Hanouri Church Sunday school for 4 years, from 01/2020 till 12/2024, Organised Bible study program and activities for school holiday and every Sunday., Work with other teachers and leaders.
- Leader of Christian Women Group, HanOuRi Korean Presbyterian Church, 01/2015, 12/2015, Organise Monthly Meeting every two months., Socialise New Members with Existing Members., Participate in regular meetings., Sharing Bible stories every day through social media.
- Leader of Business Studies Department, Korean University Student Association of Wellington, 02/2000, 11/2000, Organise Study Groups., Socialise New Students with Existing Students., Participate in regular meetings.
Key Professional Summary
Over 10 years’ experience working with international students in New Zealand education environments, with a strong focus on marketing, student recruitment, and cross-cultural engagement.
- International Project Administrator – AUT, Faculty of Business, Economics and Law, Auckland
3+ years coordinating international student programmes, optimising enrolment processes, and managing stakeholder relationships. - Marketing Coordinator – English Language Academy, University of Auckland
1 year managing marketing campaigns and student recruitment initiatives, including digital and agent-focused strategies for international students. - ESOL Teacher Aide – Campbells Bay Primary School, Auckland
3 years supporting bilingual students aged 5–11, helping them develop English language skills and adapt to multicultural classrooms. - Korean Language & Culture Teacher – Korean School, Auckland
1 and half years teaching Korean language and culture, strengthening connections with the Korean community and understanding students’ cultural learning needs. - Marketing & Administration – Korea
1+ year experience in marketing and administrative roles, developing cross-cultural communication and promotional skills. - Customer Service & Manager – Family-owned Café
2+ years managing operations and delivering high-quality customer service in a fast-paced environment. - Additional Experience
Extensive multicultural exposure through international work experience and travel, with strong insight into international student preferences and engagement strategies.
Timeline
International Project Administrator
AUT Faculty of Business, Economics and Laws
10.2022 - 12.2025
ESOL Teacher Aide
Campbells Bay School
09.2019 - 09.2022
Classroom Teacher
Korean School
07.2017 - 12.2018
Teacher
HanOuRi Korean Presbyterian Church
02.2016 - 12.2017
Owner Manager
Sierra Cafe
10.2008 - 06.2011
Marketing Coordinator
English Language Academy, The University of Auckland
08.2007 - 09.2008
Student Consultant and Assistant Manager
Hello NZ Group Ltd, Hello NZ Education Dept
08.2006 - 07.2007
Student Consultant and Administration Manager
English World CO., Ltd.
03.2005 - 03.2006
Team Administration Assistant (Hotel Management Team)
HANMOO Convention Co., Ltd
11.2002 - 01.2004
New Staff Introducing Training and Quality Assurance
C & H Co., Ltd. (Now known as Dream Inko. Co., Ltd)
09.2002 - 10.2002
Sales and Cashier
The Garden Café
03.2000 - 10.2000
Teacher Aide And Bilingual English Tutor Certificate In Working With English Language Learners -
Ministry of Education
New Zealand Diploma in Management -
Massey University Wellington Campus
New Zealand Diploma in Business -
Massey University Wellington Campus
National Certificate of Business Administration and Computing -
Wairarapa Community Polytechnic
High School -
Young Pa Girl’s High School