Alicia Henson
North Shore,AUK
Summary
I'm a driven person who aims to complete tasks at hand in a mature manner. I have over 10 years of Customer Service Skills, 5 years of Hospitality Skills, have Managed in two of my jobs. I have a bubbly personality, enjoy working on my own or in a team. I am open to learn new skills and take changes well in any environment. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Chief Experience Officer
My Wonderland
02.2023 - 07.2024
- Conducted extensive market research to identify key trends in consumer preferences and competitive landscape analysis for informed strategy development.
- Collaborated with marketing and sales departments to create personalized customer experiences across all channels.
- Led cross-functional teams to develop and execute customer experience initiatives, resulting in increased brand loyalty.
- Optimized website performance by addressing technical issues related to loading speed, navigation structure, and responsive designs on various devices.
- Analyzed user behavior data to identify opportunities for product enhancements and better user experiences.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Skills
- Strategic Visioning
- Design thinking
- Data-driven decision-making
- Cross Functional Leadership
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Team Management
- Complaint Handling
- Team coaching
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleanliness and hygiene
- Espresso machine operation
- Food safety knowledge-Certificate in Food Safety Level 3
- First Aid Certificate
- Safety awareness
- Child Supervision
- Leadership Qualities
- Staff Training and Development
Certification
- Food Safety Level 2
- First Aid-Essential First Aid Course
Timeline
Chief Experience Officer
My Wonderland
02.2023 - 07.2024
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