Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alicia Rogan

Christchurch,Canterbury

Summary

Kia Ora, I am Alicia, a driven and self-assured professional with a comprehensive background spanning four years in the fields of customer service and administration. Prior roles have afforded me insights into cultivating positive connections and navigating collaborative environments with a blend of familiarity and professionalism. Commitment to personal growth and development fuels my pursuit of reaching my utmost potential.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Emergency Communicator

New Zealand Police
05.2023 - 08.2023
  • Answering 111 emergency phone calls from the public in life-threatening situations
  • Managed multiple IT systems at once to appropriately locate and communicate emergencies
  • Maintained consistency of internal and external communications across mediums.
  • Remaining calm, professional and empathic when talking to the public
  • Reference: Tyler Courtney - Communicator Coach Mob: 0278494421

Deli Assistant

PAK'nSAVE
11.2021 - 05.2023
  • Working in a team environment and taking on leadership roles to help delegate the team to be as effective as possible
  • Successfully trained new employees on how to operate on a day-to-day schedule
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Reference: Pirika Manukonga- Deli Supervisor- Mob: 0272313474

Administration Assistant

Epic Hair
11.2020 - 10.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Managing over 20 client calls per day.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Executed record filing system to improve document organization and management.
  • Operated bookings and consultations for clients via phone calls and emails

Checkout Operator

New World
01.2019 - 02.2020
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

Bachelor of Arts - Psychology

The University Of Otago
Dunedin
11.2022

Rangiora High School
11.2019

Skills

  • Behaves with empathy and Integrity
  • Client Management
  • Process Improvement Initiatives
  • Customer Inquiries
  • Active Listening and Communication
  • Confidential Records Management

Certification

  • Qualification in Emergency Communications

Timeline

Emergency Communicator

New Zealand Police
05.2023 - 08.2023

Deli Assistant

PAK'nSAVE
11.2021 - 05.2023

Administration Assistant

Epic Hair
11.2020 - 10.2021

Checkout Operator

New World
01.2019 - 02.2020

Bachelor of Arts - Psychology

The University Of Otago

Rangiora High School

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Alicia Rogan