Alicia Taylor
Waipa,Kawhia
Summary
Attentive social service specialist with background providing professional observation, assessment and individualized services. Seasoned at teaching skills to boost quality of life and promote positive interactions. Focused on delivering and propelling seamless care through consultation with caregivers.
Overview
23
23
years of professional experience
Work History
Volunteer
Kawhia School
06.2023 - Current
- Guided troubled individuals to tools and resources necessary for healing.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Gathered opinions and support from grass-roots supporters to solidify group position.
Mother
5 Children 3 Grandchildren
04.2000 - Current
- Oversaw budget to manage expenditures and control costs.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Assisted residents with daily hygiene and living tasks.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Developed and implemented variety of policies and procedures to drive productivity, increase morale and reduce costs.
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Registered housekeeping information on database to enable tracking history and maintain accurate records.
- Managed all intake and discharge paperwork and procedures for residents.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Enforced policies and safety standards through building and room rounds.
Waitress,Kitchen hand
JukeBox Diner
01.2013 - 02.2015
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Transported food items from storage areas to kitchen for prepping.
- Learned other teammates' work tasks to train as backup.
Volunteer
Family
12.2004 - 01.2010
- Assisted with special events and programs.
- Planted and maintained gardens to provide fresh produce for individuals in need.
- Maintained clean, neat, and operational facilities to serve program needs.
- Led group discussions and activities to meet different community needs.
Education
Church College New Zealand
HamiltonSkills
- Resource Coordination
- Obtaining Referrals
- Taking Vital Signs
- Laundry Duties
- Telephone Etiquette
- Team Collaboration
- Towel Folding
- Adaptability and Dependability
- Tree Planting
- Managing Reception
- Client Relations Strength
Gardening
I beleive in plant/ life. And also i am passionate about replanting our fruit trees/native trees wherever i go.
Timeline
Volunteer
Kawhia School
06.2023 - Current
Waitress,Kitchen hand
JukeBox Diner
01.2013 - 02.2015
Volunteer
Family
12.2004 - 01.2010
Mother
5 Children 3 Grandchildren
04.2000 - Current
Church College New Zealand
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