Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Aliitasi Taaga Anae

Lower Hutt

Summary

Diligent customer service with a proven track record of exceeding and

meeting expectations. Expert in sales and service with a track record of

hitting goals and upholding standards of excellence. A helpful customer

service agent that is prepared to handle any issue. solves technical

problems and provides information on policies and procedures, enabling

customer satisfaction without needless support call escalation. As a

trustworthy applicant, I'm prepared to take on challenges and use my

ability to solve problems and prioritize tasks to support the success of

my team. With my skills listed below, I would be a fantastic addition to

your team.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Hospitality Worker

Zampelles, Queensgate
08.2024 - Current
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Reduced risks by maintaining clean and organised work environment.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
  • Communicated with customers to promptly resolve complaints and address inquiries.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

Security Event Staff Member

Red Badge Security
01.2023 - 06.2023
  • Provided clear communication for event updates, coordinating with other staff members to maintain order during events.
  • Collaborated with event organizers and security team members, ensuring a safe environment for all guests.
  • Supported efficient response times by promptly reporting incidents to supervisors or law enforcement as necessary.
  • Collaborated with security personnel to ensure the safety and well-being of all guests during events.
  • Developed strong communication skills through regular interaction with attendees, colleagues, and management staff at events.
  • Managed ticket scanning duties, verifying valid entry access for each attendee and preventing unauthorized entries.
  • Assisted patrons with seating by giving directions and lighting paths.

Customer Service Representative

Jungelrama
11.2021 - 03.2022
  • Maintained composure while resolving disputes in challenging environments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

Education

Bachelor Of Management - Business Administration

Victoria University of Wellington
Wellington

St Mary’s College, Wellington
Thorndon, WGN
11.2023

Skills

  • Food preparation
  • Supply restocking
  • First aid training
  • Food safety
  • Customer service
  • Punctual
  • Barista
  • Teamwork and collaboration
  • Time management
  • Hospitality services
  • Attention to detail
  • Computer skills

Certification

  • Barista 101 - October 2022
  • Bartenders Kickstarter - October

2023

  • Team BBQ L2 - April 2022
  • Group Leadership - December

2023

References

Kristiarn Patea

Junglerama - Supervisor

(+64) 022 529 1311kristiarn0708@gmail.com

Cora Meredith

Red Badge - Team Leader

(+64) 022 343 3031

Mark Hurley

St Mary's College, Wellington - Form Teacher

mark.hurley@stmw.school.nz

Timeline

Hospitality Worker

Zampelles, Queensgate
08.2024 - Current

Security Event Staff Member

Red Badge Security
01.2023 - 06.2023

Customer Service Representative

Jungelrama
11.2021 - 03.2022

Bachelor Of Management - Business Administration

Victoria University of Wellington

St Mary’s College, Wellington

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Aliitasi Taaga Anae