Alina Broome

• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and customers.
• Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
• Developed and maintained relationships with customers and suppliers through account development.
• Improved marketing to attract new customers and promote business.

• Trained and mentored new employees to maximise team performance.
• Kept employees operating productively and working on task to meet business and customer needs.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Established team priorities, maintained schedules and monitored performance

• Trained and mentored new employees
• Managed schedules, accepted time off requests and found coverage for short shifts
• Kept employees operating productively and working on task to meet business and customer needs
• Tracked receipts, employee hours and inventory movements
• Supervised employees and oversaw compliance with company standards for food and services
• Remains composed under pressure and in escalated customer service scenarios.

• Front of house sales associate and store close
• Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance
• Helped customers complete purchases, locate items and join reward programs
• Managed merchandise returns and exchanges
• Reviewed and resolved differences between accounting information and cash drawer
• Mentored new team members on POS system operation, customer service strategies and sales goals
• Worked closely with shift manager to solve problems and handle customer concerns
• Increased sales by offering advice on purchases and promoting additional products
• Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.

• Front of house sales associate for jewellery, watches, shoes, and sunglasses.
• Greeted customers, helped locate merchandise, and suggested suitable options
• Maintained tidy and organised store environment to comply with cleanliness standards
• Actively engaged customers to provide general assistance and information on store merchandise
• Answered incoming calls and emails to provide product information, features and benefits

Completed 1 & 1/2 years of Marine Biology and Ecology and Biodiversity

Studied Psychology, Classics, and Marketing at University as well

• NCEA Level 1,2, &3
• Degree Awarded with Merit
• Subject Merits Include Biology, Photography, Statistics, Geography and English.
• Leader of the Ball Committee in 2017
• Completed Hillary Leadership Program in 2017
• City and Guild Weltec Barista certificate
• Competed in netball for 13 years
• Competed in Ballet for 14 years