Alisa Deng
East Tamaki,AUK
Summary
Dynamic and results-oriented professional with proven expertise in customer service and team leadership, honed at Hulucat Mocktail and Tea House. Excelled in management and effective communication, consistently exceeding performance metrics. Skilled in cash handling and machine operation, with a strong record of training staff and improving service standards. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
4
4
years of professional experience
Work History
Front of House & Barista
Hulucat Mocktail and Tea House,
06.2022 - Current
- Provided exceptional customer service by responding promptly to inquiries and addressing concerns professionally.
- Exceeded company performance metrics by delivering top-notch service quality consistently.
- Trained new hires on proper techniques and procedures, fostering an environment of continuous improvement within the team.
- Assisted with inventory management and ordering supplies, ensuring adequate stock levels for daily operations.
- Showcased excellent multitasking abilities by managing cash register transactions while simultaneously tending to beverage preparation duties.
Front of House Employee
11 Point Dim Sum
02.2021 - 06.2022
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
Bachelor of Architecture - Architecture
University of Auckland
Auckland, NZ11-2026
Skills
- Management
- Teamwork
- Leadership
- Effective communication
- Cleanliness and hygiene
- Cash Handling Accuracy
- Machine operation
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Front of House & Barista
Hulucat Mocktail and Tea House,
06.2022 - Current
Front of House Employee
11 Point Dim Sum
02.2021 - 06.2022
Bachelor of Architecture - Architecture
University of Auckland
Similar Profiles
Haruhi UsuiHaruhi Usui
Boba Barista (Senior Staff) at Hulucat Tea and MocktailBoba Barista (Senior Staff) at Hulucat Tea and Mocktail
Huy PhanHuy Phan
Boba Barista at Leaf Tea HouseBoba Barista at Leaf Tea House
ANNA SHEVCHUKANNA SHEVCHUK
Barista/Supervisor at Northern Tea HouseBarista/Supervisor at Northern Tea House