Alisha Narula
Wellington,WGN
Summary
Thoughtful Analytical Lab Demonstrator with 1.5 years of experience in the field of biochemistry. Proficient in the use of a variety of analytical instruments with advanced laboratory techniques like ELISA, HPLC, Immunofluorescence, Ion- Selective electrodes and Chemiluminescence. Emphasis on maintaining the lab by calibrating the equipment and keeping precise inventory records.
Resourceful Service Coordinator with ability of serving clients in a Nurse Maude agency. Fluent in English and technically proficient in a variety of software applications, including Outlook and Teams. Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office. Good knowledge of using LIS(Lab Information System) for data analysis and report generation.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Coordinator
Nurse Maude
Porirua, Wellington
10.2023 - Current
- Coordinated service schedules and appointments with clients.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Monitored operations and reviewed records and metrics to understand company performance.
- Provided customer service to ensure client satisfaction.
- Handled incoming calls and inquiries from customers regarding services offered.
- Researched, identified and resolved customer complaints in a timely manner.
- Analyzed data to identify trends in customer needs and preferences related to services offered.
- Liaised between client and technician to keep parties fully informed.
- Followed up with technicians and managers to receive and communicate status updates.
- Confirmed completed or closed work order by reviewing notes and following up on pending items.
- Toggled between multiple systems and databases to look up information and update records.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Lab Demonstrator
Adesh Universityof Health Sciences
Bathinda, India
11.2021 - 03.2023
- Active participation and 1 year experience in ISO15189:2012 documentation and inspection.
- Expertise in the data processing and development of reports using cutting-edge LIS systems.
- Involved in Internal and External Quality Control.
- Worked with various fully automated analyzers(Chemiluminescence for routine biochemistry and immunoassay, ABG analyzers and Electrolytes analyzer and HPLC-D10 for HbA1c testing).
- Performed advanced laboratory techniques like CLIA, IFA, HPLC and ion-selective electrodes.
- Maintained and calibrated lab instruments(fully automated analyzers, Electrolyte analyzer, ABG analyzer and HPLC-D10) for their streamline use.
- Completed standard validations, reagent QC runs, and sample processing.
- Identified and reported issues affecting test performance.
- Interpreted test results and determined need for retesting.
- Analyzed experimental results and determined whether results fit within standard procedures.
- Participated in additional training and education to sharpen and improve professional knowledge in the field of biochemistry.
- Identified and reported issues affecting test performance.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Presented experimental findings in presentations with graphs, LJ charts and other visual aids.
- Conducted presentations with hospital staff on research results and analysis.
- Attended medical conferences to gain new information on biochemical innovations and research.
Education
Master of Science - Medical Biochemistry(Level-9)
Sri Guru Ram Das University of Health Sciences
12.2020
Bachelor of Science - Medical Anatomy, Physiology and Biochemistry
Dayanand Medical College And Hospital
02.2018
Skills
- Experience in ISO15189:2012 documentation and inspection
- Excellent organizational and communication skills
- Strong problem-solving and analytical skills
- Report Preparation through LIS(Laboratory Information System)
- Data Analysis and Medical Records Management
- Clinical Lab Settings
- Multidisciplinary Team Collaboration
- Medical Laboratory Procedures and MS Office Expertise
- Experience in QC lab, experience in release and stability testing, HPLC, IFA,ISE, CLIA and ABG analysis experience
- Equipment Calibration
- Program Follow-Up and Assessment
- Ongoing Client Support
Certification
1. Certification of Publication in International Journal of Science and Research-2022
2. Certification of Participation as Delegate:
- National Bioethics, Medical and Research Conference(ETHOS)- 2018
- 6th National Conference of Pediatric Education(NCPE)-2018
- Workshop on Research Methodology-2018
- SNO Mental Health Workshop-2019
- Joint International Conference on Workforce Health & Potential Enhancement-2019
- CME Newborn Screening-The Road Ahead-2022
- 2nd Annual Conference of the association of pathologist and microbiologist(PAPMCON)-2022
Timeline
Service Coordinator
Nurse Maude
10.2023 - Current
Lab Demonstrator
Adesh Universityof Health Sciences
11.2021 - 03.2023
Bachelor of Science - Medical Anatomy, Physiology and Biochemistry
Dayanand Medical College And Hospital
Master of Science - Medical Biochemistry(Level-9)
Sri Guru Ram Das University of Health Sciences