Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Alisha Narula

Wellington,WGN

Summary

Thoughtful Analytical Lab Demonstrator with 1.5 years of experience in the field of biochemistry. Proficient in the use of a variety of analytical instruments with advanced laboratory techniques like ELISA, HPLC, Immunofluorescence, Ion- Selective electrodes and Chemiluminescence. Emphasis on maintaining the lab by calibrating the equipment and keeping precise inventory records.

Resourceful Service Coordinator with ability of serving clients in a Nurse Maude agency. Fluent in English and technically proficient in a variety of software applications, including Outlook and Teams. Organized multi-tasker adept at meeting deadlines and thriving in a fast-paced office. Good knowledge of using LIS(Lab Information System) for data analysis and report generation.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Service Coordinator

Nurse Maude
10.2023 - Current
  • Coordinated service schedules and appointments with clients.
  • Oversaw quality control to identify inconsistencies and malfunctions.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Provided customer service to ensure client satisfaction.
  • Handled incoming calls and inquiries from customers regarding services offered.
  • Researched, identified and resolved customer complaints in a timely manner.
  • Analyzed data to identify trends in customer needs and preferences related to services offered.
  • Liaised between client and technician to keep parties fully informed.
  • Followed up with technicians and managers to receive and communicate status updates.
  • Confirmed completed or closed work order by reviewing notes and following up on pending items.
  • Toggled between multiple systems and databases to look up information and update records.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Lab Demonstrator

Adesh Universityof Health Sciences
11.2021 - 03.2023
  • Active participation and 1 year experience in ISO15189:2012 documentation and inspection.
  • Expertise in the data processing and development of reports using cutting-edge LIS systems.
  • Involved in Internal and External Quality Control.
  • Worked with various fully automated analyzers(Chemiluminescence for routine biochemistry and immunoassay, ABG analyzers and Electrolytes analyzer and HPLC-D10 for HbA1c testing).
  • Performed advanced laboratory techniques like CLIA, IFA, HPLC and ion-selective electrodes.
  • Maintained and calibrated lab instruments(fully automated analyzers, Electrolyte analyzer, ABG analyzer and HPLC-D10) for their streamline use.
  • Completed standard validations, reagent QC runs, and sample processing.
  • Identified and reported issues affecting test performance.
  • Interpreted test results and determined need for retesting.
  • Analyzed experimental results and determined whether results fit within standard procedures.
  • Participated in additional training and education to sharpen and improve professional knowledge in the field of biochemistry.
  • Identified and reported issues affecting test performance.
  • Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
  • Presented experimental findings in presentations with graphs, LJ charts and other visual aids.
  • Conducted presentations with hospital staff on research results and analysis.
  • Attended medical conferences to gain new information on biochemical innovations and research.

Education

Master of Science - Medical Biochemistry(Level-9)

Sri Guru Ram Das University of Health Sciences
12.2020

Bachelor of Science - Medical Anatomy, Physiology and Biochemistry

Dayanand Medical College And Hospital
02.2018

Skills

  • Experience in ISO15189:2012 documentation and inspection
  • Excellent organizational and communication skills
  • Strong problem-solving and analytical skills
  • Report Preparation through LIS(Laboratory Information System)
  • Data Analysis and Medical Records Management
  • Clinical Lab Settings
  • Multidisciplinary Team Collaboration
  • Medical Laboratory Procedures and MS Office Expertise
  • Experience in QC lab, experience in release and stability testing, HPLC, IFA,ISE, CLIA and ABG analysis experience
  • Equipment Calibration
  • Program Follow-Up and Assessment
  • Ongoing Client Support

Certification

1. Certification of Publication in International Journal of Science and Research-2022

2. Certification of Participation as Delegate:

  • National Bioethics, Medical and Research Conference(ETHOS)- 2018
  • 6th National Conference of Pediatric Education(NCPE)-2018
  • Workshop on Research Methodology-2018
  • SNO Mental Health Workshop-2019
  • Joint International Conference on Workforce Health & Potential Enhancement-2019
  • CME Newborn Screening-The Road Ahead-2022
  • 2nd Annual Conference of the association of pathologist and microbiologist(PAPMCON)-2022

Timeline

Service Coordinator

Nurse Maude
10.2023 - Current

Lab Demonstrator

Adesh Universityof Health Sciences
11.2021 - 03.2023

Bachelor of Science - Medical Anatomy, Physiology and Biochemistry

Dayanand Medical College And Hospital

Master of Science - Medical Biochemistry(Level-9)

Sri Guru Ram Das University of Health Sciences

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Alisha Narula