ALISHA SHRESTHA
Auckland,WKO
Summary
Dedicated and result-driven Healthcare coordinator with 3+ years of experience at Everest Hospital. I possess a robust background in problem solving, customer service and leadership with a proven ability to manage caseloads, schedule multidisciplinary services, and build strong relationships with patients, families, and support teams as well as support organisational goals. My commitment to delivering exceptional service has consistently result in high level of customer satisfaction, team work and loyalty.
Overview
4
4
years of professional experience
Work History
Coordinator
Everest Hospital
Kathmandu, Nepal
04.2021 - 06.2024
- Overseeing internal operation and expenses.
- Training and staff support
- Handling complains and queries.
- Conflict resolution
- Caseload management and simple bookkeeping
- Managed rostering and scheduling for nursing and support staff, optimizing coverage and continuity of care.
- Acted as the key communication link between doctors, nurses, patients, and families to ensure clear and compassionate information sharing.
- Organizing meetings and planning budgets.
Operation Department
Citizen Bank
Nepal
10.2020 - 01.2021
- Customer Service Support
- Client Handling
- Process documentation
- Record keeping
Education
Masters - Applied Management
Future skills Academy
Auckland, New Zealand12.2025
Bachelors - Business Studies (BBS)
Khwopa College
Nepal10-2019
Skills
- Detail oriented
- Cross cultural communication
- Problem solving
- Communication skills
- Relationship building
- Teamwork and collaboration
- Microsoft office and healthcare system
- Patient centered care
- Written and verbal communication
- Time management
- Training and staff support
Timeline
Coordinator
Everest Hospital
04.2021 - 06.2024
Operation Department
Citizen Bank
10.2020 - 01.2021
Masters - Applied Management
Future skills Academy
Bachelors - Business Studies (BBS)
Khwopa College
TRAININGS
- Health and safety training
- Frist aid
Additionl information
- Permanent NZ work right
- NZ Driving License
- Available 7 days a week