Alisha Wilson
Whangamata,WKO
Summary
A friendly confident, professional with experience. I enjoy challenges and problem solving. My previous management experience has taught me to have great communication skills and to be truly resilient. I am an organised, passionate, hard worker that spends my time productively. I would like to find a new career where i can grow and challenge myself, while using my skills to the best of my ability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Style Consultant
Palette
Whangamata, WKO
11.2023 - Current
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Built lasting relationships through personal interaction and savings incentives to preserve clientele.
- Participated in furniture selection and documentation of specifications.
- Developed space planning concepts, color palette selections, and textile presentations.
- Conducted site visits and meetings with clients to gather necessary information for successful project execution.
- Transformed outdated living spaces into modern environments that reflected current trends while adhering to clients'' preferences.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
- Managed paint mixing station diligently, achieving precise color matches according to customers'' specifications.
- Operated POS system to total purchases and receive and process cash, credit and debit card payments.
Duty Manager
Super Liquors
Whangamata, WKO
11.2021 - Current
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Answered incoming calls and emails to provide product information, features and benefits.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Completed daily paperwork and computer entry of sales data as established by management.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reviewed invoices for accuracy and completeness prior to issuing payments.
- Entered invoice data into company's invoicing system to enable proper tracking and record keeping.
Retail Assistant
Whangamta Food Market
Whangamata, WKO
11.2018 - 11.2021
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Answered incoming calls and emails to provide product information, features and benefits.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
High School Diploma -
Whangamata Area School
Whangamata, WKO11.2019
Skills
- POS Inventory System Operation
- Motivated
- Reliable
- Team player
- Attention to Detail
- Upselling Strategies
- Cash Register Operation
- Positive Customer Engagement
- Merchandise Receiving and Handling
- Customer Satisfaction
- Bank Deposit Procedures
- Exceptional Communicator
- Invoicing and collections
- Invoicing and billing
- Accounting software proficiency
- Color matching expertise
- Quality control standards
- Paint mixing proficiency
- Store maintenance
- Friendly and helpful
Certification
- Licensed control qualification 2022
Timeline
Style Consultant
Palette
11.2023 - Current
Duty Manager
Super Liquors
11.2021 - Current
Retail Assistant
Whangamta Food Market
11.2018 - 11.2021
High School Diploma -
Whangamata Area School