Summary
Overview
Work History
Education
Skills
REFEREES
Timeline
Generic

Alisi Fifita

Summary

Highly motivated individual who is passionate about prompting lasting customer satisfaction by delivering quality service and unparalleled support. I believe in hard work while having fun and creating an atmosphere that everyone feels safe in, I am willing to strive to apply all my skills, knowledge, and experiences from past jobs in any task or challenge given to me, and I am committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Concentrix
10.2022 - 09.2023
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Investigated and resolved accounting, service and delivery concerns.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests for products, services, and company information.

Kitchen Hand/Food& Beverage

Crowne Plaza Hotel
03.2021 - 09.2022
  • Helping chefs prepare and deliver food for guests in MIQ
  • Unloaded food deliveries and stored items in proper locations for easy access.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
  • Learned other teammates' work tasks to train as backup.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Followed food safety practices and sanitation guidelines.
  • Collaborated with other kitchen staff members to ensure smooth workflow during peak dining hours.
  • Lifted and carried heavy materials.
  • Prepared sandwiches, salads and other specialty items according to customer specifications.
  • Cleaned and maintained work areas, equipment and utensils.
  • Prepared simple menu items independently when necessary while maintaining high-quality standards set forth by chefs or supervisors.
  • Assisted in training new servers, sharing best practices for efficient table management and guest relations.
  • Developed rapport with regular customers, fostering loyalty through friendly interactions and consistent service quality.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Contributed to team success by proactively assisting colleagues during busy periods without compromising individual responsibilities or performance metrics.
  • Cultivated a welcoming atmosphere by greeting guests with genuine warmth and enthusiasm upon arrival, ensuring they felt valued and appreciated throughout their dining experience.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Prepared dining areas for service by setting tables with proper utensils, glassware, and linens according to established standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Proven ability to learn quickly and adapt to new situations.

Pick Packer

Wainhouse Distribution
09.2016 - 03.2020
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Measured quantity, weight and dimensions to determine cost of shipping.
  • Contributed to customer satisfaction by securely packaging fragile items to prevent damage during shipment.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Monitored outgoing packages for proper labels and accurate address information.
  • Lifted and unloaded containers of parcels onto equipment for transportation to sort stations.
  • Participated in continuous improvement initiatives, offering suggestions for process enhancements that resulted in increased efficiency.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Cleaned and maintained production area and equipment.
  • Operated shrink wrap, banding and other wrapping machines.
  • Trained new employees on proper packing and labelling techniques and to apply best practices.
  • Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Adjusted machine settings to accommodate different items and packaging materials.
  • Loaded and unloaded items from production line.
  • Aided in maintaining stock levels by promptly notifying supervisors of low supplies or damaged items.

Relieving Teacher

Bambinos, Early Childhood Centre
05.2016 - 09.2016
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
  • Implemented behaviour modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Participated in department meetings to provide input to colleagues about student achievement and improvement.
  • Evaluated students' understanding of course material through examinations and in-depth essay writing.
  • Enhanced learning experiences by incorporating specialized tools and resources tailored to the needs of special education students.

Cleaning Maid

Cleaning Maid Company
04.2015 - 12.2015
  • Handle kitchen cleaning duties such as dishes, sanitizing countertops, fridge, cupboards, and stovetops
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Dust windows blinds and tidy up draperies or curtains in an aesthetic manner
  • Wash down bathrooms, toilets, mirrors
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, and other work areas so that health standards are met
  • Clean rugs, carpets, upholstered furniture using vacuum cleaners and/or shampooers.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Stockist

Julie's Pharmacy
12.2014 - 02.2015
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned and adapted quickly to new technology and software applications.

Education

Certificates 1 - 6 in Level 4 Certificate in Careers& Preparation -

Unitec Mt Albert
Auckland City, Auckland
11.2020

Marist College
Auckland City, Auckland
11.2014

Skills

  • Customer services
  • Self-motivated
  • Team worker
  • Great empathy with people of all cultures
  • Quick learner and adaptable to change
  • Optimistic and positive
  • Can do attitude
  • Attention to detail
  • Communication skills both written and verbal
  • Time management
  • Ability to work under pressure
  • Determined and persistent
  • High energy and drive
  • Diligent
  • Reliable
  • Kitchen Experience
  • Call Metrics
  • Customer Relations
  • Relationship Building
  • Calm and Professional Under Pressure

REFEREES

Angelique Mendes 

Food and Beverage Supervisor

PH: 0212016560


Glenda Collier

Boss for Cleaning maid

PH: 0274257018

Timeline

Customer Service Representative

Concentrix
10.2022 - 09.2023

Kitchen Hand/Food& Beverage

Crowne Plaza Hotel
03.2021 - 09.2022

Pick Packer

Wainhouse Distribution
09.2016 - 03.2020

Relieving Teacher

Bambinos, Early Childhood Centre
05.2016 - 09.2016

Cleaning Maid

Cleaning Maid Company
04.2015 - 12.2015

Stockist

Julie's Pharmacy
12.2014 - 02.2015

Certificates 1 - 6 in Level 4 Certificate in Careers& Preparation -

Unitec Mt Albert

Marist College

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Alisi Fifita