Alison Barnes
Hamilton,WKO
Summary
Dynamic leader with proven expertise in operations management and team leadership honed at Mitre 10 MEGA Ruakura. Excelled in enhancing operational efficiency and customer service management, achieving significant improvements in customer satisfaction and team productivity. Skilled in problem-solving and multitasking, adept at fostering a positive work culture and driving results through strategic planning and employee motivation. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Store Manager
Mitre 10 MEGA Ruakura
05.2022 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Coached sales associates in sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, stock integrity and cost controls.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed and implemented successful staff incentive programs to motivate employees.
Service Administration Manager
Mitre 10 MEGA Ruakura
11.2016 - 05.2022
- Promoted a positive workplace culture by addressing employee concerns promptly and implementing initiatives aimed at boosting morale and job satisfaction.
- Facilitated the hiring process by working closely with HR in candidate screening, interviewing, and onboarding new team members.
- Identified opportunities to streamline processes and improve store operations and efficiency.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Customer Service Team Leader
CDB Goldair Ltd
04.2015 - 11.2016
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Streamlined team processes for increased efficiency and productivity.
- Led by example through consistently maintaining excellent performance standards.
Inwards Goods Team Leader
Mitre 10 MEGA Westgate
12.2014 - 04.2015
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Set expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Inwards Goods Supervisor
Mitre 10 MEGA Albany
06.2013 - 12.2014
Education
Bachelor of Arts - Organisational Behaviour & Industrial Psychology
St Louis University
St Louis, Missouri12.2012
Skills
- Customer Service Management
- Operations Management
- Team Building and Leadership
- Work Planning and Prioritization
- Operational Efficiency
- Training and mentoring
- Retail Inventory Management
- Policies and Procedures
Timeline
Store Manager
Mitre 10 MEGA Ruakura
05.2022 - Current
Service Administration Manager
Mitre 10 MEGA Ruakura
11.2016 - 05.2022
Customer Service Team Leader
CDB Goldair Ltd
04.2015 - 11.2016
Inwards Goods Team Leader
Mitre 10 MEGA Westgate
12.2014 - 04.2015
Inwards Goods Supervisor
Mitre 10 MEGA Albany
06.2013 - 12.2014
Bachelor of Arts - Organisational Behaviour & Industrial Psychology
St Louis University
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