Alison Douglas
Levin
Summary
Highly skilled enthusiastic about ensuring optimal customer service in the Energetic team player with top-notch organizational skills.
Attentive Customer Service Representative with over 25 years achieving great and exceptional customer service satisfaction. Independent and quick thinking team player seeking a role, which could lead into a management role. Skilled in training staff and establishing quick rapport with customers. Im Self-motivated with exceptional communication and computer capabilities.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Bp Connect Levin
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
CSR
Bp Otaki
12.2023 - 04.2024
- The three most important qualities of customer service are people-first attitude, problem-solving and personal/professional ethics
- Customer service representatives answer questions or requests from customers or the public. They typically provide services by phone, but some also interact with customers face to face. The specific duties of customer service representatives vary by industry.
- Provide training for new team members, resulting in faster onboarding and better overall performance.
- Supported marketing initiatives by promoting special offers or loyalty programs during customer interactions, driving increased revenue streams for the organization.
- Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
- Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency
- I am able to work across both sides of Bp, Bake and Barrister, to Petrol side. I have knowledge and skill to train new staff, ie Including our new assistant Manager by Answering All sort of questions, and demonstrating, What is required at that moment,
- I was able to Look after Bp Otby having Tiara phone, While she Attended the conference in Australia.
Barista
Streetwise
04.2021 - 04.2023
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained regular and consistent attendance and punctuality.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Developed coffee beverage menu, recipes, specialty coffee drinks, and appropriate menu pricing.
- Served food and beverages promptly with focused attention to customer needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Sandwich Artist
Otaki Subway
06.2020 - 04.2021
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Cleaned food preparation areas, tools and equipment.
- Identified price of goods and calculated bills with optical price scanners, calculators and cash registers.
- Trained team members to prepare sandwiches and other items according to instructions.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Maintained clean, sanitized and well-organized food preparation zones.
- Performed shift change tasks each day to keep store efficient and neat.
- Restocked, arranged and organized merchandise in front lanes to drive product sales.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Assisted customers by answering questions and fulfilling requests.
- Counted cash in register drawer at beginning and end of shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Educated customers on promotions to enhance sales.
Manager
Andrew Bence
11.2018 - 06.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
- Trained and guided team members to maintain high productivity and performance metrics
- Established and maintained positive work environment to enhance retention and productivity
- Provided management with feedback regarding employee performance and training needs
- Trained new employees in specific job requirements.
- Coached team on effective upselling and cross-selling methods
- Managed scheduling for store shifts so that there was proper staffing at all times
- Immediately addressed problems with customers to promote quick and successful resolution
- Engaged with customers in a sincere and friendly manner.
Completed all cleaning, store area. Cleaned and organized the store, including the checkout desk and displays - Food hygiene regulations are followed and compliance with staff health and safety regulations
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Operated a cash register for cash, check and credit card transactions.
Greeted customers in a timely fashion while quickly determining their needs
Assistant Store Manager Subway
Marcus Griffin
07.2016 - 06.2017
- Recruited, interviewed and hired individuals who would add value to the team while bringing a wealth of experience
- Processed payments for credit and debit cards and returned the proper change for cash transactions
- Coached the team on effective upselling and cross-selling methods
- Managed the scheduling for store shifts so that there was proper staffing at all times
- Immediately addressed problems with customers to promote quick and successful resolution
- Engaged with customers in a sincere and friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
- Cleaned and organized the store, including the checkout desk and displays
- Food hygiene regulations are followed and compliance with staff health and safety regulations
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Operated a cash register for cash and Eftpos
- Greeted customers in a timely fashion while quickly determining their needs.
Student Counsellor PND
Study at Wetec
03.2014 - 11.2015
- Connected clients with community service and resource agencies
- Displayed sensitivity to the cultural and linguistic needs of the clients and families served
- Involved clients’ family members in planning social service programs
- Helped patients to deal with realities of Issue and develop coping skills
Barista
Spotless
12.2012 - 02.2014
- Provided exemplary service to students, staff, and visitors.
- Tracked meal purchases and accepted payments at the cash register.
- Cleaned and sanitized surfaces, tools, and equipment.
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
- Cleared, cleaned and set tables in a quiet and efficient manner.
- Cleaned counters, machines, utensils and seating areas daily.
- Conducted successful cash audits at the end of each shift.
- Made and served café beverages per day with speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Served individually made coffee drinks to over customers daily.
Health Care Educator
NZ Care
05.2005 - 08.2006
- Decentralisation of Kimberly
- Delivered in-home care to disabled children and adults.
- Developed rapport with patients to create a safe and trusting environment for care.
- Maintained a clean, safe and well-organized patient environment.
- Transported individuals to medical appointments and other errands.
- Administered medication as directed by physician.
- Ensured safety and well-being of patients.
- Observe patients condition, measuring and recording food and liquid intake and vital signs, and report changes to professional staff
- Provide patients with help walking, exercising, and moving in and out of bed
- Provide patient care by applying dressings and supervising exercise routines
Training Instructor
Contact Energy
05.2000 - 05.2005
- Evaluated training needs and developed appropriate class offerings.
- Integrated technology resources to maximize training success.
- Maintained compliance with company standards, regulatory requirements and quality goals.
- Coached training staff on correct procedures and optimization strategies.
- Consistently received positive teacher evaluations from students.
- Observed individual behaviors and suspect actions, and reported issues to supervisory staff.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas, and transportation.
- Created new lesson plans based on course objectives.
- Offered constructive feedback to minors under care regarding specific actions, behaviors and words.
- Developed program to work with students and increase interest in higher learning.
- Greeted customers and visitors in-person and via telephone calls.
Enrolled Nurse
Wesley Mission Blacktown
01.1998 - 03.2000
- Delivered in-home care to disabled children and adults.
- Developed rapport with patients to create a safe and trusting environment for care.
- Maintained a clean, safe and well-organized patient environment.
- Transported individuals to medical appointments and other errands.
- Administered medication as directed by physician.
- Ensured safety and well-being of patients.
- Observe patients condition, measuring and recording food and liquid intake and vital signs, and report changes to professional staff
- Provide patients with help walking, exercising, and moving in and out of bed
- Provide patient care by applying dressings and supervising exercise routines
- Provided all daily living tasks to enhance quality of life for elderly patients.
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials.
- Assisted patients with daily functions.
- Trained new staff on quality control procedures.
- Established and maintained systems that safely met residents' needs.
- Helped residents with bathing, dressing, feeding, lifting and transferring.
Assistant Store Manager
Marcus Griffin
12.2009 - 2012
- Made and served café beverages per day with speed, quality and consistency.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening duties.
- Served individually made coffee drinks to over customers daily.
- Immediately addressed problems with customers to promote quick and successful resolution.
- Managed the scheduling for store shifts so that there was proper staffing at all times.
- Coached the team on effective upselling and cross-selling methods.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Strategically scheduled team members to maintain optimal staffing levels at all times.
- Responded to customer questions and requests in a prompt and efficient manner.
- Worked with the management team to implement the proper division of responsibilities.
- Used time efficiently when not serving customers, including folding clothes and cleaning out fitting rooms.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register.
- Responded to customer concerns with friendly and knowledgeable service.
- Actively pursued personal learning and development opportunities.
Skills
- Food Handling Certificate
- Safe Work Practices
- Team Player
- Exceptional Customer Service
- Food Preparation and Safety
- Espresso Machine Operation and Maintenance
- Time Management
- POS Systems
- Espresso machine operation
- Soft selling
- Cash Handling
- Food Preparation
- Beverage Preparation
- Customer Service
- Relationship Building
References
Tiara
Bp Otaki Manager
Mobile - +64 212341356
Latalya Rewai
Streetwise Coffee Otaki
Cart Manager
Mobile - 0275151218
Email - otakistreetwise@gmail.com
Timeline
Assistant Manager
Bp Connect Levin
04.2024 - Current
CSR
Bp Otaki
12.2023 - 04.2024
Barista
Streetwise
04.2021 - 04.2023
Sandwich Artist
Otaki Subway
06.2020 - 04.2021
Manager
Andrew Bence
11.2018 - 06.2020
Assistant Store Manager Subway
Marcus Griffin
07.2016 - 06.2017
Student Counsellor PND
Study at Wetec
03.2014 - 11.2015
Barista
Spotless
12.2012 - 02.2014
Assistant Store Manager
Marcus Griffin
12.2009 - 2012
Health Care Educator
NZ Care
05.2005 - 08.2006
Training Instructor
Contact Energy
05.2000 - 05.2005
Enrolled Nurse
Wesley Mission Blacktown
01.1998 - 03.2000