Alison Johnson

Upper Hutt

Overview

years of professional experience

City Fitness Upper Hutt

03.2023 - Current

Provided accurate information regarding gym services, pricing options, class schedules, and personal training packages to prospective members.
Enhanced gym member experience by providing exceptional customer service at the front desk.
Assisted management in maintaining a clean and organized gym environment, contributing to a positive atmosphere.
Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
Handled assignments independently with good judgement and critical thinking skills.
Organized, maintained and updated information in computer databases.
Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.

Racecourse Road Cafe & Bar

09.2023 - 03.2025

Maintained a clean and organized workspace for optimal productivity and safety.
Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Increased repeat business by providing exceptional customer service and building rapport with patrons.
Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Kept register accurate through correct billing, payment processing, and cash management practices.
Processed customer payments and balanced cash drawers.
Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
Cleaned counters, machines, utensils, and seating areas daily.

YMCA Silverstream

01.2022 - 07.2023

Observed and monitored children's play activities to promote healthy, safe environment.
Organized and supervised games and recreational activities to promote physical, mental and social development in children.
Contributed to a positive atmosphere within the after-school care setting by consistently modelling respect, empathy, and kindness towards others.
Assisted in training new staff members on program procedures, policies, and expectations, ensuring consistency across the team.
Monitored student safety during outdoor playtime while encouraging physical activity and sportsmanship among peers.
Developed strong relationships with parents and guardians through consistent communication and involvement in the program''s success.
Prepared food and served meals and refreshments to up to 70 children.
Developed strong relationships with students, fostering a positive classroom environment conducive to learning.
Prepared after-school enrichment activities for children to encourage student participation.
Managed behavioural issues by implementing clear expectations and consequences as well as offering guidance on conflict resolution strategies when necessary.

Racecourse Road Cafe & Bar

09.2023 - 03.2025

City Fitness Upper Hutt

03.2023 - Current

YMCA Silverstream

01.2022 - 07.2023