Summary
Overview
Work History
Skills
Timeline

Alison J Pethybridge

Mount Wellington,AUK

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.

Overview

17
17
years of professional experience

Work History

Store Manager

Warehouse Stationery Sylvia Park
08.2022 - 05.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained and guided team members to maintain high productivity and performance metrics.

Store Manager

Warehouse Stationery Auckland City
12.2021 - 08.2022
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Leading by example, delivering effective training and motivating team members to inspire an consistent achievement of store targets, KPIs and improved efficiency

Assistant Store Manager

Warehouse Stationery Auckland City
07.2020 - 12.2021
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Created and maintained safe and secure work environments for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Sales Manager

The Warehouse Pakuranga
02.2014 - 05.2017
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.

Supervisor Tech/Shop Attendant

The Warehouse Sylvia Park
05.2008 - 09.2013
  • Handled customer inquiries and suggestions courteously and professionally.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Skilled at working independently and collaboratively in a team environment.

Shopfloor

The Warehouse Sylvia Park
04.2006 - 05.2008
  • Skilled at working independently and collaboratively in an team environment.
  • Self-motivated, with an strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in an team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.

Skills

  • Retail Merchandise Quality Standards
  • Shrink Minimization
  • Staff Training
  • Time Management
  • Cash Management
  • Stocktakes
  • Loss Prevention Procedures
  • Customer Service
  • Delegating Work
  • Sales Professional
  • Maximizing Profitability
  • Improve Performance

Timeline

Store Manager - Warehouse Stationery Sylvia Park
08.2022 - 05.2023
Store Manager - Warehouse Stationery Auckland City
12.2021 - 08.2022
Assistant Store Manager - Warehouse Stationery Auckland City
07.2020 - 12.2021
Sales Manager - The Warehouse Pakuranga
02.2014 - 05.2017
Supervisor Tech/Shop Attendant - The Warehouse Sylvia Park
05.2008 - 09.2013
Shopfloor - The Warehouse Sylvia Park
04.2006 - 05.2008

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Alison J Pethybridge