Alison J Pethybridge
Mount Wellington,AUK
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
17
17
years of professional experience
Work History
Store Manager
Warehouse Stationery Sylvia Park
08.2022 - 05.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
Store Manager
Warehouse Stationery Auckland City
Auckland, AUK
12.2021 - 08.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Leading by example, delivering effective training and motivating team members to inspire an consistent achievement of store targets, KPIs and improved efficiency
Assistant Store Manager
Warehouse Stationery Auckland City
Auckland, AUK
07.2020 - 12.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Created and maintained safe and secure work environments for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Sales Manager
The Warehouse Pakuranga
Pakuranga, AUK
02.2014 - 05.2017
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counselled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
Supervisor Tech/Shop Attendant
The Warehouse Sylvia Park
Sylvia Park, Auckland
05.2008 - 09.2013
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Skilled at working independently and collaboratively in a team environment.
Shopfloor
The Warehouse Sylvia Park
Sylvia Park, Auckland
04.2006 - 05.2008
- Skilled at working independently and collaboratively in an team environment.
- Self-motivated, with an strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in an team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
Skills
- Retail Merchandise Quality Standards
- Shrink Minimization
- Staff Training
- Time Management
- Cash Management
- Stocktakes
- Loss Prevention Procedures
- Customer Service
- Delegating Work
- Sales Professional
- Maximizing Profitability
- Improve Performance
Timeline
Store Manager - Warehouse Stationery Sylvia Park
08.2022 - 05.2023
Store Manager - Warehouse Stationery Auckland City
12.2021 - 08.2022
Assistant Store Manager - Warehouse Stationery Auckland City
07.2020 - 12.2021
Sales Manager - The Warehouse Pakuranga
02.2014 - 05.2017
Supervisor Tech/Shop Attendant - The Warehouse Sylvia Park
05.2008 - 09.2013
Shopfloor - The Warehouse Sylvia Park
04.2006 - 05.2008