Alison Marie Collier
85 Mataroa Cresent Flagstaff
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals.
Overview
16
16
years of professional experience
Work History
Duty Manager
5 Cross Roads Sports Bar
01.2020 - Current
- Handling escalated customer issues ensuring the safety of other patrons and staff.
- Conducted regular performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Improved customer satisfaction by promptly addressing and resolving guest concerns and complaints.
- Ensured compliance with all company policies, local regulations, and industry standards related to bar operations.
- Opening, Closing, Banking, effective file management.
Residential Support Worker Mental Health
Challenge Trust
01.2010 - 01.2013
- Enhanced residents'' quality of life by providing personalized care and support tailored to individual needs.
- Assisted in the development of individualized care plans for improved resident outcomes and satisfaction.
- Collaborated with interdisciplinary teams to ensure comprehensive and coordinated care for residents.
- Fostered a positive living environment, promoting independence and encouraging socialization among residents.
- Managed challenging behaviour effectively through de-escalation techniques and crisis intervention strategies.
- Maintained accurate documentation of resident progress, incidents, and communication with family members or guardians.
Medical Receptionist
Raukura Hauora O Tainui
01.2008 - 01.2010
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Education
Associate of Science - Social Sciences
MIT
Manukau, NZ01.2002
Skills
- Employee Development
- Financial Reporting
- Health and Safety Compliance
- Inventory Management
- Relationship Building
Timeline
Duty Manager
5 Cross Roads Sports Bar
01.2020 - Current
Residential Support Worker Mental Health
Challenge Trust
01.2010 - 01.2013
Medical Receptionist
Raukura Hauora O Tainui
01.2008 - 01.2010
Associate of Science - Social Sciences
MIT
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