Alistair Abrahams
Auckland,Farm Cove
Summary
Seasoned Retail Operations Manager and talented leader with 20 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
21
21
years of professional experience
Work History
Operations Manager
Arthur D Riley and Company LTD
10.2021 - Current
- This position is primarily service delivery through data analysis, maintaining service level agreements and streamlining the operational processes for the North Island
- KPI'S
- Manage the contracts of Water, Power, and Gas services through service delivery.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Trained new employees on proper protocols and customer service standards.
Assistant Store Manager
Pak n Save, Glen Innes
04.2019 - 10.2021
- This position is to drive turnover, achieve and maintain profit margins, analysis of P and L, implement operational business plans, ensure extraordinary store standards, and deliver exceptional customer care
- KPI’s
- Profit and Loss analysis and working business plan implementation with corrective measures and timelines.
- Spearheaded and implemented category management across all dry good departments, minimizing double handling and replenishment.
- Drive daily operations and financials ensuring sales and budget targets are met.
- Team management.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Management of merchandisers both internal and external.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
Retail Operations Manager
SPAR South Africa
11.2002 - 02.2018
- To oversee multiple stores and ensure sales growth, stable gross margins, store development and the implementation of SPAR policies and procedures
- Key Responsibilities
- Oversaw the retail operations of twenty-one large format independently owned stores
- Managed 185 staff who reported directly to me between 2010 and 2018
- Ensuring that profit generating departments consistently achieved a 31% ratio to total sales year on year
- Custodian of risk management of all twenty-one stores
- Ensured loyalty purchases achieved
- Achievements
- Successfully achieved retailers to work together to make the SPAR brand reach 27% market share
- Up from 23% YoY
- Successfully decreased staff turnover by 17% for the period and decreased staff absenteeism by 8% YoY
- Achieved a targeted department ratio of 33.09% annually
- Achieved a shrinkage result of 0.7% to turnover over a 10- year period
- Successfully implemented category management across all stores
- Successfully got nineteen stores to net a profit of 4% annually
- 100% success rate in in achieving rebate targets for all stores
Education
ST Thomas Senior Secondary School
South Africa 11.1992
Skills
- Cost Containment
- Policy and Procedure Implementation
- Workflow Planning
- Retail Space Planning
- Project Management
- Systems Implementations
Accomplishments
- Slow moving stock moved out of the store thus improving cashflow and ideal storage allocation for key lines
- Improved relationships between receiving, buyers and floor managers
- Increased unit movement on promotional lines and increased unit movement on lines post promotion due to second tier pricing
- JBP’s were rock solid that improved external assistance from suppliers through merchandising and better stock allocation during tougher times
Timeline
Operations Manager
Arthur D Riley and Company LTD
10.2021 - Current
Assistant Store Manager
Pak n Save, Glen Innes
04.2019 - 10.2021
Retail Operations Manager
SPAR South Africa
11.2002 - 02.2018
ST Thomas Senior Secondary School
Similar Profiles
Kelly SuttonKelly Sutton
Meter Reader at Arthur D RileyMeter Reader at Arthur D Riley
THEODORE SAM YOUNGTHEODORE SAM YOUNG
Application Engineer at Arthur D Riley & Co LtdApplication Engineer at Arthur D Riley & Co Ltd
Elizabeth FalquezElizabeth Falquez
Accounting Intern at Arthur Isaacson & Company, CPAAccounting Intern at Arthur Isaacson & Company, CPA