Alister Nichol
Auckland,New Zealand
Summary
Hello I’m Alister Nichol. I have a strong history of professional excellence in communications, advertising, persuasion, client solutions , documentation and people management.
Experienced with operational management, multi-level communications- written and verbal, problem solving staff supervision, and communications excellence.
Utilizes strong interpersonal skills and strategic thinking to ensure clear and direct communications.
Track record of effective problem-solving and maintaining high standards in fast paced settings.
Clear, effective communicator at all levels ticking all the boxes.
Overview
28
28
years of professional experience
Work History
Duty Manager and Night Security
Imagine Hotel Beach Road Auckland
- Guest engagement, communication. Accommodation sales, security and sole charge of 114 room hotel.
- Casual
Graphic Artist
The Auckland Star New paper
- Creating Full page and smaller adverting to hook and engage customers and sell products.
- Engaging, enticing direct newspaper advertising with an audience of 200,000.
Duty Manager
Qantas Business Lounge
10.2022
- Engagement with clients and serving guests
- Communication, information, Security and lounge management.
- Casual
VIP hospitality, Security work
The Recruitment Company
10.2021 - Current
- LCQ Liquor monitor for public concerts at Mount Smart stadium. VIP, gate security Mount Smart, bar work and VIP banqueting.
- Maintaining legal bar and alcohol sales requirements as well as managing staff.
Self Employed Online Sales
Self Employed Online Sales
08.2021 - Current
- Selling jewelry and other products successfully on Facebook, and Trade Me, copywriting, price-point, design, marketing, copy writing, advertising and sales
- I really enjoy self-advertising, selling my own products and a business that works 24 hours a day
VIP Coordinator
Fifa, Woman’s Soccer World Cup, NZ
07.2023 - 08.2023
- I serviced and helped VIP officials from Fifa and their guests at the Park Hyatt hotel in Auckland.
- Dealing with the Fifa President and General Secretary and the Fifa Council members, their transportation and creating a seamless experience in excellence for the Fifa president and officials.
- Communications and information. Learning to deal with elite personnel in a cordial and personable manner. Selling New Zealand to the world.
Real Estate Salesperson
Barfoot and Thompson
08.2020 - 06.2021
- Selling residential property in East Auckland.
- I gained my Real Estate license in 2016. Includes Legal documentation, sales, completing a contract, attention to detail advertising, marketing and client service and satisfaction. Creating repeat business.
Communications and Customer Solutions Specialist
Auckland Transport
07.2019 - 07.2019
- First call resolution and quality service
- Relating to customers and fore filling their needs
- Communications and client engagement
- Professional customer service and solutions for Auckland Transport and its infrastructure.
- Working as a team, organizing the maintenance of facilities and assets and giving correct professional information and advice to the public.
- Attention to detail and following a workflow of correct processes.
- Professional personal service with diplomacy and communication skills.
City Sales, Real-Estate
City Sales, Real-Estate
04.2017 - 11.2017
- I worked with City Sales Real Estate, specializing in apartment sales in Auckland city.
- Dealing with clients, gaining their confidence and trust.
- Being an outstanding communicator and anticipating sales, conditions and challenges to overcome and resolve.
- Processing administration of documents and correct legal keeping clients and vendors happy and informed.
Customer Sales and Communications Representative
Foxtel Pay TV
01.2014 - 01.2015
- Engaging communications with customers to facilitate their Pay TV needs.
- Professional call centre communication, data input.
- Sales retention via commission-based sales.
- This required knowledge of the media, programming and sporting events.
- Technical servicing for reception and I.T issues.
- Sales and service, dealing with multiple I.T programs.
- Training and implementation of new processes and being open to adapt and change.
- Re-employed by new owners of Austar Pay TV
Customer Communications and Sales Specialist
Air New Zealand
01.2004 - 01.2014
- Relating to customers and their sales requirements.
- Professional sales, service and achieving and exceeding client expectations.
- The implementation of Maori and New Zealand culture to the business requirements.
- Computer skills and data input of complex travel itineraries.
- Travel solutions in relation to displaced passengers.
- Being aware of safety procedures, dangerous goods and their legal requirements.
- Advising passengers on customs requirements and the transport of dangerous goods such as firearms.
- Selling insurance, accommodation, rental car sales.
- Computer travel reservations using multiple computer applications.
- Quick and professional resourcing of international travel requirements.
- Implementation of new processes to groups.
- Professional sales and up selling of all travel products.
- Creating Win -Win relationships and satisfying client requests in a professional and timely manner.
- Providing correct and professional travel advice in relation to domestic and international travel, visa and passport requirements.
- I contributed 20% of an ideals pool to improve company products and services to save time and money with improved innovation.
Travel Sales Consultant
Tranz Scenic
01.1997 - 01.2001
- Customer engagement and train commentary
- Sales of long haul train travel packages.
- Tourism history via train communications system.
- Expert knowledge of all railway services and tourist activities within New Zealand.
- A cultural awareness of Maori culture within Aotearoa and tapu areas to Maori.
- Excellent service for an enjoyable railway experience as well as Travel sales.
- I also substituted as a train manager.
- All communications to the train driver
- Directing the train driver for start/stop and on time delivery.
- Customer commentary, tourism history and cash handling
- Suggestion and implementation of ideas for improvement.
- Tranz Rail took on board my suggestion for cafe menu improvement.
- Being responsible for passenger safety and seamless on time departure and arrival.
Education
Certificate - Real estate sales
The Open polytechnic of N Z
01.2016
Certificate - Sales training
Air New Zealand
01.2014
Certificate - Telecommunications
Austar Pay TV
Robina, Gold Coast01.2003
Certificate - Travel Studies
Auckland Institute of Technology
01.1995
Certificate - TV and Video production
Carrington Polytechnic
01.1991
Skills
- Communication and marketing, persuasion and amplifying features and benefits
- Teamwork, self-education and motivation
- Customer service
- Customer service focus
- Time management
- Customer communication
- Attention to detail
- Professionalism and integrity
- Written and oral communication
- Relationship building
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] by introducing [Software] for [Type] tasks.
Languages
Chinese
Elementary
Additional Information
I am a professional communicator and a quick learner.
I have had legal experience via lawyer friends,court appearances and tribunals as a witness, claimant and jury service.
I have a very detailed sense of legal justice and the law within New Zealand.
Timeline
VIP Coordinator
Fifa, Woman’s Soccer World Cup, NZ
07.2023 - 08.2023
Duty Manager
Qantas Business Lounge
10.2022
VIP hospitality, Security work
The Recruitment Company
10.2021 - Current
Self Employed Online Sales
Self Employed Online Sales
08.2021 - Current
Real Estate Salesperson
Barfoot and Thompson
08.2020 - 06.2021
Communications and Customer Solutions Specialist
Auckland Transport
07.2019 - 07.2019
City Sales, Real-Estate
City Sales, Real-Estate
04.2017 - 11.2017
Customer Sales and Communications Representative
Foxtel Pay TV
01.2014 - 01.2015
Customer Communications and Sales Specialist
Air New Zealand
01.2004 - 01.2014
Travel Sales Consultant
Tranz Scenic
01.1997 - 01.2001
Duty Manager and Night Security
Imagine Hotel Beach Road Auckland
Graphic Artist
The Auckland Star New paper
Certificate - Sales training
Air New Zealand
Certificate - Telecommunications
Austar Pay TV
Certificate - Travel Studies
Auckland Institute of Technology
Certificate - TV and Video production
Carrington Polytechnic
Certificate - Real estate sales
The Open polytechnic of N Z
Awards
Several “Thank you” awards for very positive customer feedback
Key Achievements -- Ngā Paetae Matua
- # Design and Sales of a power tool campaign selling for $107,000 (record) for the Auckland Star news paper
- # continuing online Sales of jewelry and watches. Funneling, price –point, copy writing, advertising and recognizing trends to equal sales
- # More than 1.5 million in travel sales yearly at Air New Zealand working as a public relations and sales consultant
- # Top Student in People Management – Certificate in Travel Studies- Distinction Pass (1995)
- # Doubling the sales record of my manager while working in retail stationary.
References
Shawn, Shao, Branch Manager, s.shao@barfoot.co.nz, 0220806688, Barfoot and Thompson – Highland Park
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