Summary
Work History
Education
Skills
References
Work Availability
Timeline
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ALIYAH GIFKINS

NELSON,New Zealand

Summary

Reliable, goal-oriented individual dedicated to creating exceptional and satisfying customer service experiences. Proficient and well practiced in food handling, meeting customer demands with personal expertise and strong problem resolution skills, and utilizing equipment to process payments and orders. Adaptive to new environments, and equipped with skills that allow me to be highly organized, dependable and proactive while working both independently and harmoniously.

Work History

Barista and Waitress

Stefanos
Central Nelson, Nelson Tasman
09.2022 - 05.2023
  • Designed and created promotional displays for advertising specials and promotions. Regularly upheld workspace standards and ensured optimal cleanliness around the storage of food and beverage products to guarantee quality. Cleaned and sanitized service and seating areas.
  • Provided excellent customer service by responding to inquiries quickly and professionally. Assisted customers with menu recommendations based on their personal preferences and dietary restrictions. Communicated daily specials to customers, seated guests effectively, and arranged clean tableware, napkins, and cold water. Described cooking methods and menu ingredients upon request.
  • Assisted in the preparation of certain dessert menu items. Collected dirty dishes and glasses from the tables and counters, preparing the areas for the next diners. Organized take-out orders efficiently according to customer requests.

Checkout Operator

Countdown
St Vincent, Nelson
10.2021 - 04.2022
  • Having so many customers a day really provided me with the skills to have charming and satisfying conversations on a daily basis. Maintained current knowledge of store promotions to highlight sales to customers, and provided prompt assistance to customers with product queries and refund requests. Inspected damage and ensured the quality of products before issuing refunds or exchanges.
  • Processed sales, returns, and exchanges using the POS register system, this included handling cash, EFTPOS, debit, gift card, and coupon transactions for customer purchases.
  • Verified the age of customers when selling alcohol or tobacco products, balanced tills daily to ensure the accuracy of transactions, and performed opening and closing procedures for store registers as required.

BARISTA AND WAITRESS

LAS CHICAS
Melbourne, Australia
08.2019 - 03.2020
  • This job was all about being quick to action; it enhanced my capabilities to keep my fortitude in high-speed work, take initiative, and stay organized. Taught me proficiency, and how to manage meaningful, level-headed customer engagement during the daily rush.
  • Brewed a diverse variety of specialty coffee, ground espresso shots according to individual customer specifications, and served hot drinks as required and expected. Repaired minor technical issues with equipment, and handled troubleshooting tasks to keep coffee machines operational. Cleaned and sanitized the coffee maker, French press, and espresso machine to remove harmful mineral buildup.
  • Informed customers of daily specials and signature menu items. Monitored guest satisfaction regarding meals, replenished beverages, processed additional orders, and communicated with kitchen staff to stay updated on customer wait times and menu item availability.

Education

NCEA I, II -

NELSON MELBOROUGH INSTITUTE OF TECHNOLOGY
Nelson, New Zealand
12-2023

High School -

GLEN EIRA COLLEGE
Melbourne, Victoria
01.2021

Skills

  • Customer service
  • POS system operation
  • Conflict resolution and mediation
  • Customer engagement
  • Health code standards
  • Cleaning equipment
  • Initiative
  • Adaptive
  • Commercial-grade coffee machines
  • Sales promotion strategies
  • Cash handling procedures
  • Workflow management

References

  • Vicky Reid Carnegie, Instructor, Nelson Marlborough Institute of Technology

021 324 665, vicky.carnegie@nmit.ac.nz

  • Melanie Vallance, Landlord Nelson

 0211 860 896

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista and Waitress

Stefanos
09.2022 - 05.2023

Checkout Operator

Countdown
10.2021 - 04.2022

BARISTA AND WAITRESS

LAS CHICAS
08.2019 - 03.2020

NCEA I, II -

NELSON MELBOROUGH INSTITUTE OF TECHNOLOGY

High School -

GLEN EIRA COLLEGE

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