Aljon Arucan
Christchurch, NZ
Summary
Results-driven Analyst with 6+ years of experience in performance analysis, process improvement, and stakeholder collaboration within large and complex organizations. Proven ability to analyze operational data to drive improvements in service delivery, efficiency, and customer satisfaction. Adept at identifying pain points, implementing solutions, and optimizing business processes for a seamless customer experience. Passionate about leveraging data insights to enhance customer loyalty and business performance.
Overview
6
6
years of professional experience
Work History
Logistics Systems Optimisation Specialist
Lion New Zealand
07.2023 - Current
- Developed reports in Excel & Power BI to highlight pain points and identify improvement opportunities.
- Conduct in-depth analysis of system performance to enhance logistics processes and improve service levels.
- Collaborate with cross-functional teams to refine workflows and optimize system efficiency.
- Lead change management initiatives to implement new tools and best practices that enhance user experience.
- Key point of contact for logistics data and performance insights, supporting strategic decision-making.
Optimisation Analyst – Produce and Butchery
Foodstuffs North Island
11.2022 - 07.2023
- Led analysis of customer fulfillment efficiency, improving order accuracy and delivery times.
- Identified risks through deep analysis of DC capabilities vs. forecasted demand, proactively preventing service disruptions.
- Engaged with stakeholders across Planning, Sales, and Customer Service to enhance customer satisfaction.
- Provided insights on promotion performance, delivering data-driven recommendations to improve customer retention.
Warehouse Analyst
Coca-Cola Europacific Partners
05.2021 - 11.2022
- Delivered customer-focused insights by analyzing warehouse operations and identifying service bottlenecks.
- Developed and maintained dashboards tracking delivery performance, ensuring customer expectations were met and exceeded.
- Conducted root cause analysis on customer complaints, collaborating with teams to implement resolution strategies.
- Automated reporting processes, reducing manual workload and increasing efficiency.
Load Scheduling Specialist (Secondment)
Coca-Cola Amatil NZ Limited
12.2019 - 08.2020
- Monitored and improved order fulfillment processes, ensuring on-time delivery and customer satisfaction.
- Investigated delivery-related customer complaints and implemented corrective actions.
- Maintained and optimized scheduling tools to minimize operational disruptions and improve efficiency.
Delivery Performance Coordinator
Coca-Cola Amatil NZ Limited
07.2019 - 05.2021
- Produced and analyzed national delivery performance reports, highlighting key metrics impacting customer satisfaction.
- Collaborated with stakeholders across delivery teams to optimize workflows and reduce service failures.
- Managed monthly performance audits to ensure SLAs were consistently met.
- Developed SOPs to support operational excellence and improve onboarding.
Education
Bachelor of Science - Computer Science And Information Systems
The University of Auckland
Auckland05.2019
Skills
- BI Reporting (Power BI, Excel, Tableau)
- Business Process Improvement
- Data-Driven Decision Making
- Stakeholder & Change Management
- Project & Relationship Management
- SAP
Timeline
Logistics Systems Optimisation Specialist
Lion New Zealand
07.2023 - Current
Optimisation Analyst – Produce and Butchery
Foodstuffs North Island
11.2022 - 07.2023
Warehouse Analyst
Coca-Cola Europacific Partners
05.2021 - 11.2022
Load Scheduling Specialist (Secondment)
Coca-Cola Amatil NZ Limited
12.2019 - 08.2020
Delivery Performance Coordinator
Coca-Cola Amatil NZ Limited
07.2019 - 05.2021
Bachelor of Science - Computer Science And Information Systems
The University of Auckland
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