Allen Guo
Auckland,New Zealand
Summary
Dynamic and dedicated professional with a strong background in customer service at Microgiant Furniture and All Heart. Proven ability to enhance customer experiences through excellent communication in both English and Mandarin and attention to detail. Skilled in heavy lifting and forklift operation, ensuring safety and efficiency in all tasks. Committed to teamwork and maintaining a clean, welcoming environment at all times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant
Microgiant Furniture
Royal Oak, New Zealand
03.2021 - Current
- Provided assistance to customers with inquiries, requests, and complaints.
- Maintained cleanliness of the work area, including sweeping, mopping, and dusting surfaces.
- Performed a variety of tasks, such as lifting heavy objects, carrying supplies, and cleaning up debris.
- Greeted customers warmly upon arrival, and provided them with information about the products or services available.
- Assisted customers with loading purchases into vehicles when necessary.
- Helped maintain store security by watching for shoplifters, or suspicious activity.
- Loaded and unloaded furniture onto trucks for delivery to customers' homes.
- Inspected the customer's premises before beginning the move to ensure that safety protocols were followed.
- Identified needs of customers promptly and efficiently
Assistant
All Heart Store Manukau
Manukau, Auckland
09.2025 - 10.2025
- Assisted customers with product inquiries and store layout navigation.
- Managed inventory by restocking shelves and organizing displays effectively.
- Collaborated with team members to maintain a clean and welcoming environment.
- Greeted visitors, clients and guests in a professional manner.
- Developed marketing materials to promote listings across various platforms.
- Operated forklifts to transport materials within warehouse environment.
- Conducted routine inspections on equipment for safety compliance.
- Loaded and unloaded shipments efficiently to maintain workflow.
Education
High School Diploma -
Botany Down Secondary College
Auckland11-2025
Forklift License - Forklift, Health And Saftey
On Demand Training
Auckland, NZ09-2025
Plumbing, Gasfitting And Drainlaying Block Course - Trades
NZMA
Auckland, NZ08-2025
Skills
- Fluent in Chinese
- Attention to Detail
- Integrity and initiative
- Excellent communication
- Following directions
- Great work ethic
- Safety Procedures
- Teamwork and collaboration
- Adaptability and dependability
- Heavy lifting
- Truck loading
- Customer service
- Equipment operation
- Forklift operation
- Inventory management
- Time management
- Workplace cleanliness
Languages
Chinese (Mandarin), Native/Bilingual
Certification
- Certified Forklift Operator
Languages
Chinese (Mandarin)
Native/ Bilingual
Hobbies and Interests
Gym, Walks, Reading and playing the piano
References
References available upon request.
Timeline
Assistant
All Heart Store Manukau
09.2025 - 10.2025
Assistant
Microgiant Furniture
03.2021 - Current
High School Diploma -
Botany Down Secondary College
Forklift License - Forklift, Health And Saftey
On Demand Training
Plumbing, Gasfitting And Drainlaying Block Course - Trades
NZMA