ALLEN THOMSON
Tawa
Summary
Dynamic and results-driven airline professional with extensive experience in airport operations and a proven track record of maintaining high work ethics. Strong ability to integrate, analyze, and deliver on daily operational targets while effectively managing disruptions and implementing recovery strategies with precision and timeliness. Committed to adhering to industry-specific regulations and ensuring compliance at all levels. Eager to leverage expertise and skills in a challenging environment that fosters growth and innovation.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Airline Operations Centre Controller
Air New Zealand
11.2008 - Current
- Integrate, analyze and deliver daily operational airport targets namely On Time Performance, customer service, leadership, health and safety, continuous improvement.
- Actively analyze operational metrics, identify aircraft and customer trends requiring broader attention.
- Provide guidance and operational support to the team; reinforce high customer service standards.
- Management of operational projects from identifying opportunities for improvements to the implementation phase
- Management of oversold & payload related flights.
- Acts as the single most important point of contact for internal and external stakeholders.
- Responsible for actively monitoring day to day running of airline operations.
- Optimize resource plans and ground service equipment with internal stakeholders.
- Actively monitor networks for potential threats to the customer journey.
- Manage disruptions in the most cost effective manner whilst still exceeding customer expectations.
- Develop, organize and co-ordinate short term operational recovery plans.
- Coordinate all operational aspects in relation to local disruption recovery strategies.
- Play a dominant, leadership role in driving On Time Performance.
- Manage aircraft movement; constantly manage stand allocation, customer convenience and crew movement between aircraft.
- Maintain strict adherence to aircraft turn precision time lines.
- Communicate between aircraft and ground handlers pertaining to medical emergencies, Port Health, MAF, Customs, special handling, fuel and any ad hoc requirements.
- Monitor all daily duty travel staff and ensure company regulations are strictly followed.
- Record all flight activity data for record keeping and investigative reasons.
- Maintain integrity of all internal and external flight information systems.
- Constantly monitor load factors, over booking profiles, customer and interline movement across flights.
- Trained in emergency procedures.
- Fully compliant and maintain regulatory ground handling manuals thus ensuring all SOP’s are always up to date.
- Maintain accurate and current knowledge of company provided operating systems.
- Teamed with School of Ground Operations to plan, devise and implement a variety of new DCS entries.
- Worked with IT Networks on creating new communication tools ACARS/DM with a timed programme distribution set up.
Relief Operations Process Manager
Air New Zealand
01.2013 - 05.2018
- Integrate, analyse and deliver daily operational airport targets namely On Time Performance, customer service, leadership, health and safety, continuous improvement.
- Actively analyse operational metrics, identify aircraft and customer trends requiring broader attention.
- Provide guidance and operational support to the team; reinforce high customer service standards.
- Management of operational projects from identifying opportunities for improvements to the implementation phase
- Management of oversold & payload related flights.
- Acts as the single most important point of contact for internal and external stakeholders.
- Responsible for actively monitoring day to day running of airline operations.
- Optimize resource plans and ground service equipment with internal stakeholders.
- Actively monitor networks for potential threats to the customer journey.
- Manage disruptions in the most cost effective manner whilst still exceeding customer expectations.
- Develop, organize and co-ordinate short term operational recovery plans.
- Coordinate all operational aspects in relation to local disruption recovery strategies.
- Play a dominant, leadership role in driving On Time Performance.
- Manage aircraft movement; constantly manage stand allocation, customer convenience and crew movement between aircraft.
- Maintain strict adherence to aircraft turn precision time lines.
- Communicate between aircraft and ground handlers pertaining to medical emergencies, Port Health, MAF, Customs, special handling, fuel and any ad hoc requirements.
- Monitor all daily duty travel staff and ensure company regulations are strictly followed.
- Record all flight activity data for record keeping and investigative reasons.
- Maintain integrity of all internal and external flight information systems.
- Constantly monitor load factors, over booking profiles, customer and interline movement across flights.
- Trained in emergency procedures.
- Fully compliant and maintain regulatory ground handling manuals thus ensuring all SOP’s are always up to date.
- Maintain accurate and current knowledge of company provided operating systems.
- Teamed with School of Ground Operations to plan, devise and implement a variety of new DCS entries.
- Worked with IT Networks on creating new communication tools ACARS/DM with a timed programme distribution set up.
Regional Load Controller
Air New Zealand
01.2009 - 02.2018
- Complete and deliver accurate departure controlled load sheets in a timely manner.
- Complete accurate manual load sheets as and when required.
Turn Coordinator
Air New Zealand
01.2007 - 09.2017
- Provide an effective and consistent aircraft turn around coordination
- Responsible and accountable for On Time Performance.
- Ensure underwing activity occurs as per precision time line protocols.
- Proactively pre-empt any opportunity that could adversely affect ground movement.
- Maintain all relevant and accurate flight activity records
Lead Airline Clerk – Customer Services Agent
Air New Zealand
02.2005 - 01.2007
- Facilitate a smooth enjoyable experience including seamless check in baggage handling and security for domestic and international customers.
Education
High School Diploma -
HPT & RYK College of Science
Nasik, India05.1985
Skills
- Experienced in aviation compliance and processes
- Strong alignment with brand values
- Analyzes airline punctuality indexes
- Skilled in implementing high performance engagement strategies
- Change management implementation
- Consistent results delivery
- Demonstrate leadership in multicultural settings
- Effective in demanding situations
- Effective interpersonal communication
- Skilled in various software tools
Accomplishments
- 2019 Air New Zealand Wellington airporter of the Year Award Winner
- 2019 Approved SOGO Service Control Trainer
- 2018 Air NZ Icon Award nominee & Customer Connections Workshop
- 2017 Air New Zealand Icon Award Runner up
- 2017 Leadership Everyday
- 2014 High Performance Engagement Domestic airports representative
- 2005 Air New Zealand Induction & Safety Course
Certification
- ATR AND Q300 Load Control Licence
- IATA/UFTAA Airline Marketing Course
- IATA/UFTAA Advanced Airline Ticketing Course
- IATA/UFTAA Basic Travel Agents Training Course
- Tourism and Travel Agency Management Course
Timeline
Relief Operations Process Manager
Air New Zealand
01.2013 - 05.2018
Regional Load Controller
Air New Zealand
01.2009 - 02.2018
Airline Operations Centre Controller
Air New Zealand
11.2008 - Current
Turn Coordinator
Air New Zealand
01.2007 - 09.2017
Lead Airline Clerk – Customer Services Agent
Air New Zealand
02.2005 - 01.2007
High School Diploma -
HPT & RYK College of Science
PRIOR EXPERIENCE
- Owner operator for Super Shuttle, Passenger Transport System, Wellington
- Passenger Sales Officer for Malaysia Airlines, Dubai.
- Leisure and Product Consultant for Worldwide Hotels and Destinations, Dubai.
- Events Executive, Airline Supervisor and Counter Sales for Singapore Airlines GSA, Abu Dhabi.
- Customer Service Agent for Singapore Airlines, Riyadh
- Customer service agent for Saudi Arabian Airlines, Bombay
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