ALLEN JOY OLAP (AJ)
Auckland,NZ
Summary
Results-oriented professional with a strong background in retail management, customer service, and inventory control. Proven track record of effective team leadership, ensuring high customer satisfaction, and driving store profits. Skilled in problem-solving and adept at developing successful strategies to consistently surpass goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Supervisor
Golden ABC, Inc.
04.2021 - 05.2024
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
- Managed cash handling processes accurately to maintain financial integrity within the store''s daily transactions.
Machine-operator
Taisei Electronic Philippines
01.2019 - 08.2019
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Collaborated with team members to optimize production processes and improve overall performance.
- Complied with company and OSHA safety rules and regulations.
- Streamlined workflow by maintaining a clean and organized workstation, adhering to safety protocols.
Store Associate
Artwork Incorporated
07.2018 - 01.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
Education
Certificate - Level 4 Diversional Therapy And Dementia
Currently Studying At Kalandra Education Group
Grafton, NZBachelor of Science - Computer Science
Kolehiyo Ng Lungsod Ng Lipa
Philippines12.2019
Skills
- Inventory management
- Strong work ethic
- Customer assistance
- Customer service
- Teamwork and collaboration
- Computer skills
Certification
Elderly Care and Caring for Disabled
(CPD Certification Service)
Dementia Awareness Training
(CPD Certification Service)
Introduction to Caregiving
(CPD Certification Service)
Level 3 Healthcare
(Kalandra Education Group)
Timeline
Store Supervisor
Golden ABC, Inc.
04.2021 - 05.2024
Machine-operator
Taisei Electronic Philippines
01.2019 - 08.2019
Store Associate
Artwork Incorporated
07.2018 - 01.2019
Elderly Care and Caring for Disabled
(CPD Certification Service)
Dementia Awareness Training
(CPD Certification Service)
Introduction to Caregiving
(CPD Certification Service)
Level 3 Healthcare
(Kalandra Education Group)
Certificate - Level 4 Diversional Therapy And Dementia
Currently Studying At Kalandra Education Group
Bachelor of Science - Computer Science
Kolehiyo Ng Lungsod Ng Lipa
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