Allie Freeman

I have been in my current role for just over a year. It is a hybrid role with me managing my time both in visual merchandising and retail operations.

Duties:

• Trained and mentored junior staff members on visual merchandising best practices, improving overall team performance.
• Adapted quickly to changing trends within the retail industry, embracing new methods when necessary while maintaining consistent results in sales performance metrics.
• Oversaw visual merchandising for new store openings and store collateral change-outs.
• Improved store aesthetic by selecting appropriate fixtures and lighting, creating a more inviting atmosphere for customers.
• Maintained strong knowledge of current fashion trends and consumer preferences, applying this insight to create visually appealing merchandise presentations.
• Increased sales revenue by strategically placing high-demand products in visually prominent areas.
• Created look and feel of visual merchandising publications to better target specific audiences.
• Contributed to company growth through targeted visual merchandising efforts that aligned with overall business objectives.
• Coordinated with purchasing teams to ensure timely delivery of merchandise needed for upcoming promotional events or seasonal changes.

I started this role just over a year ago. It is a hybrid role. I split my time between being a visual merchandising manager and a retail operations 2IC.

Duties:

• Trained new staff members and managers in various aspects of retail operations, ensuring a knowledgeable workforce able to provide exceptional service to customers.
• Optimized efficiency of retail operations through focused training on inventory management, merchandising strategies, and store maintenance standards.
• Assisted in hiring and onboarding new employees through comprehensive training programs focused on retail operations best practices.
• Gained hands-on experience in managing various aspects of retail operations, including sales, customer service, inventory control, and visual presentation.
• Mentored new managers by providing valuable guidance on best practices for running successful retail operations.
• Track Retail sales and look for ways to improve.

I started as a sales assistant with Shine On, progressing to 2IC. I then steped into the Manager role and then went onto multi site managing, looking after the Hibiscus Coast and Albany stores.

Duties:

• Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
• Processed transactions accurately while maintaining a high level of customer service.
• Increased sales by building strong customer relationships and providing excellent service.
• Helped customers locate products and checked store system for merchandise at other sites.
• Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Met and exceeded sales targets consistently, contributing to overall team success.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Maximized performance by monitoring daily activities and mentoring team members.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.

Worked in a busy salon as a senor stylist where mostly was sole charge.

Duties:

*All aspects of hairdressing - Colouring, Cutting, Styling.

*Building new relationships with new clients.

*Ensuring top notch customer service.

*Retaining clients - within a year had a full clientele.

I ran my own successful business from home. Providing all aspects of hair colouring and cutting.

Duties:

*All aspects of colouring - Traditional and creative.

*All aspects of cutting.

*Time management.

*All admin duties.

*Ensuring clients were happy through achieving results they desired.

*Upselling home hair care.

*Keratin hair treatments.

*Inventory control.

I trained through the salon and gained my qualifications through HITO. I worked in a busy salon as part of a team, responsible for providing clients with all aspects of hairdressing and ensuring they leave happy and having a great experience.

Duties:

*Customer service - Greeting clients and ensuring they are happy in salon

*All aspects of hair colouring - Traditional and creative.

*Styling Hair - Blow waving, setting, curling, hair ups.

*Keratin and Chemical straightening.

*Product recommendations.

*Providing support in a team environment.

*Coach and mentor apprentices.

*Using computer systems and phone to book/manage clients.

*Consultation with clients

*Opening and closing procedures of salon.

*Up selling and hitting product targets.