Alofa Moorhouse
Onekawa,Napier
Summary
I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
FOH Team Member
The Duke of Gloucester
Taradale, Napier
11.2023 - 05.2024
- Greeted customers and answered questions related to products and services.
- Assisted with seating guests, taking reservations, and managing wait lists.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Cash Handling. working with the eftpos machines, emptying out the money in the gaming lounge.
- General cleaning, BOH- Cleaning, doing the dishes.
- Help Duty Managers with closing.
- Serving and making Alcohol and soft drinks.
Cashier
Scoozie
Picton, Picton
09.2023 - 10.2023
- Operated cash register efficiently and accurately, processed payments by cash, credit card.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Answered customer questions and provided store information.
FOH Team Member
Gustos Cafe
Picton, Picton
02.2020 - 08.2023
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Performed cashier duties such as accepting payments, issuing change, and balancing the cash drawer.
- Maintained cleanliness of dining area including tables, chairs, floors, windowsills.
- Organized menus for each table according to established standards.
- Verified that all orders were correct before serving them to customers.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Stocked supplies such as silverware, condiments, napkins throughout the shift.
- Communicated effectively with other team members to ensure smooth operation of restaurant activities.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- Adhered strictly to hygiene protocols while preparing meals or drinks.
Education
Some College (No Degree) -
Queen Charlotte Collegge
PictonSkills
- Payment Processing
- Customer Assistance
- Customer Service
- Cash Handling
- Cash Register Operation
- Cleaning and sanitizing
- Product Knowledge
- Money Handling
- Time management skills
Certification
- NCEA Lvl 1
- NCEA Lvl 2
- NCEA Lvl 3
Languages
Samoan
Full Professional
Referee
Belinda Mataele
Bmataele@qcc.school.nz
0211217282
Rugby Coach
Referee
Emma Maycroft
Emmamaycroft@hotmail.com
0226909799
Tutor
Timeline
FOH Team Member
The Duke of Gloucester
11.2023 - 05.2024
Cashier
Scoozie
09.2023 - 10.2023
FOH Team Member
Gustos Cafe
02.2020 - 08.2023
Some College (No Degree) -
Queen Charlotte Collegge
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